Outlook.com "Sync Email" settings - "Unable to load these settings. Please try again later."

Exact same situation with me - moved the family over with custom domain, but since I am unable to set the default "from" address I've had to revert everything back to G-Suite. Right now I get some crazy from address like "outlook_******@outlook.com on behalf of ..." address which obviously won't cut it.

Very frustrating that this is happening, and worse that it's been going on for so long. It basically makes the entire concept of a personal domain useless and they should not be currently selling that as a feature because you can't actually get it to work.

I contacted microsofts outlook-support multiple times but didn't get a reply. Such a bunch of idiots.

It's "very funny" that Microsoft keeps sending me e-mails about broken synchronization with advices how to fix the problem in the Outlook settings, where you can only see the sentence "Unable to load these settings...". This level of amateurism could be expected from a no-name garage company, but definitely from Microsoft. Well, this is a big fail and shame. (I'm seriously considering to discontinue my 365 subscription.)

Simon,

You can at least make sure that all your mail is automatically forwarded to outlook.com despite the failing sync.

Set up a filter rule at your mypostoffice.co.uk mailbox:

• if subject is empty or if subject is not empty
• forward to outlook.com address

This will make sure all your emails end up at outlook.com

Next - and this will remain something of an issue - you will need to make sure that your outgoing emails and replies are sent from the outlook.com address. For this you have to manually set the FROM address to your outlook.com alias, each time again.

You can enable the visibility of the FROM address in the outlook.com email settings.

Within these premises, our issue has become something of an annoyance. An annoyance that may be a bit too much asked for to our aging parents. So yes, Microsoft still has things to do; either re-establish the sync functionality or fix the remaining issue with the default FROM address that is still off.

I've been experiencing this for the last few days. Frustrating.

Several weeks ago I moved our family email accounts over to Outlook.com after the free Google Apps tier retirement was announced. At that time I was able to add our custom domain and set it as the default From address in Sync email. Not so much anymore...

I did file a ticket with Microsoft, but it kinda' sounds like I shouldn't count on that providing a solution.