Outlook.com "Sync Email" settings - "Unable to load these settings. Please try again later."

TO everyone in this forum who has had the problem with setting default email address in Outlook.com (which I confirmed flows through to the Outlook 365 email client):

After weeks of failing with the Settings>Email>Sync Email route in Outlook.com email (and getting the ""Unable to Load these Settings" error), Donny's suggestion of going to  https://account.live.com/names/manage](https://account.live.com/names/manage)  and changing my "Primary Email Address" WORKED!!! :) No more frustration ... thank you Donny & [Diane Poremsky MVP.

https://answers.microsoft.com/en-us/outlook_com/forum/all/outlook-is-sending-from-the-wrong-email-address/32ea34b4-6877-4349-b8f2-cc49a534a847

NOTE: After I made the update in my Microsoft Account settings, it took about 15+ minutes for the default update to be reflected in Outlook.com and Outlook 365. To play it safe I would suggest waiting 30 minutes and then logging out and back into your account(s).

MICROSOFT > please update your Help pages so people get accurate information.

This did not work for me, actually. I switched my primary email to the outlook.com address several days ago and it still defaults to my custom domain.

I know this seems to be the opposite of what most folks would want to do, but we were thinking of getting rid of our custom domain.

Sure it works, solves the problem of the FROM ADDRESS isuue, but it does not solve the problem of the CONNECTED ACCOUNTS which you can't delete/update or change the password for.

Unfortunately, if you can't delete the connected accounts, you will continuously get email reminders from Outlook to update your Credentials! See attachment.

And this my dear friends, is extremely annoying!

And there is NO setting on the toolbar Settings Icon>Mail>Connected accounts

TO everyone in this forum who has had the problem with setting default email address in Outlook.com (which I confirmed flows through to the Outlook 365 email client):

After weeks of failing with the Settings>Email>Sync Email route in Outlook.com email (and getting the ""Unable to Load these Settings" error), Donny's suggestion of going to  https://account.live.com/names/manage](https://account.live.com/names/manage)  and changing my "Primary Email Address" WORKED!!! :) No more frustration ... thank you Donny & [Diane Poremsky MVP.

https://answers.microsoft.com/en-us/outlook_com/forum/all/outlook-is-sending-from-the-wrong-email-address/32ea34b4-6877-4349-b8f2-cc49a534a847

NOTE: After I made the update in my Microsoft Account settings, it took about 15+ minutes for the default update to be reflected in Outlook.com and Outlook 365. To play it safe I would suggest waiting 30 minutes and then logging out and back into your account(s).

MICROSOFT > please update your Help pages so people get accurate information.

This did not work for me, actually. I switched my primary email to the outlook.com address several days ago and it still defaults to my custom domain.

I know this seems to be the opposite of what most folks would want to do, but we were thinking of getting rid of our custom domain.

TO everyone in this forum who has had the problem with setting default email address in Outlook.com (which I confirmed flows through to the Outlook 365 email client):

After weeks of failing with the Settings>Email>Sync Email route in Outlook.com email (and getting the ""Unable to Load these Settings" error), Donny's suggestion of going to  https://account.live.com/names/manage](https://account.live.com/names/manage)  and changing my "Primary Email Address" WORKED!!! :) No more frustration ... thank you Donny & [Diane Poremsky MVP.

https://answers.microsoft.com/en-us/outlook_com/forum/all/outlook-is-sending-from-the-wrong-email-address/32ea34b4-6877-4349-b8f2-cc49a534a847

NOTE: After I made the update in my Microsoft Account settings, it took about 15+ minutes for the default update to be reflected in Outlook.com and Outlook 365. To play it safe I would suggest waiting 30 minutes and then logging out and back into your account(s).

MICROSOFT > please update your Help pages so people get accurate information.

Thanks - I had already done that actually, but still no luck. I remain signed in to Outlook as outlook_******@outlook.com

Try setting your primary email address in your Microsoft account settings to your personalised email address. I have had it confirmed that it is safe to do this despite what it says in the FAQ.