Outlook.com "Sync Email" settings - "Unable to load these settings. Please try again later."

Anonymous
2022-02-14T10:55:01+00:00

I am using the free version of Outlook.com and followed the forums and help how to set up a GMail sync to Outlook.com.

However since two days I got this clicking on the "Sync Email" menu.

Even the X button on the upper right corner does not operates when being in this menu.

I tried this menu in browsers like Edge, Internet Explorer, Chrome, Opera.

All the same results.

Questions:

  1. can I use Gmail sync using free version of Outlook.com?
  2. do you know this

Outlook | Web | Outlook.com | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2022-03-15T23:24:38+00:00

    Sync is NO longer available in the FREE outlook.com. You have to have Microsoft 365 to have the sync option.

    So if you have linked accounts with the FREE outlook.com and the password changes on them you have no way of correcting it. You will receive the error email from Microsoft daily. "Please update your credentials for the account ..."

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  2. Anonymous
    2022-03-15T20:16:45+00:00

    Tried 2 browsers of the course of a week on 3 different computer.

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  3. Anonymous
    2022-03-15T18:00:41+00:00

    I have the same issue with daily Microsoft emails asking to "Please update your credentials" for a sync'd email account that I recently changed the password for.

    Cannot access the Sync Email options within Outlook to either remove the account or update the password.

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  4. Anonymous
    2022-03-15T17:50:18+00:00

    Hello Mihály Barosi!

     

    Welcome to the Microsoft Office Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

     

    I totally understand that you have concern about your Outlook.com wherein the sync email option is blank. Let's us check on this together and sort this out. Rest assured, I will do anything that I can to assist you with your concern.

    Based on your description, the reason why your sync email option is blank might be because there's a problem on the server. You may observe the behavior by trying again after 24 hours or by using other network for the internet.

    Now here's my to answer your questions;

    With synchronizing your Gmail to Outlook.com, this is the same with connected accounts on Outlook.com, this option is no longer available on Outlook.com. Microsoft has removed this option since May 10, 2021. In order for you to sync your Gmail account to Outlook is you will need to use the Outlook mail application to access you emails from Gmail. Please refer to this article here for more information. Add your other email accounts to Outlook.com (microsoft.com)

    Hope it helps. I look forward to your response.

    Sincerely,

     

    ReynaldoB

    M365 Consumer Forum Moderator

    Microsoft Community

    I am having the same issue and I cannot get it resolved. I log in, go to settings, go to mail, go to syn email and it says that it is unable to load these settings. Please try again later."

    I have tried in multiple browsers on different computers over the course of the last week.

    I need this fixed!!!

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  5. Anonymous
    2022-03-15T17:33:46+00:00

    Same problem here

    :(

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