Outlook.com "Sync Email" settings - "Unable to load these settings. Please try again later."

Anonymous
2022-02-14T10:55:01+00:00

I am using the free version of Outlook.com and followed the forums and help how to set up a GMail sync to Outlook.com.

However since two days I got this clicking on the "Sync Email" menu.

Even the X button on the upper right corner does not operates when being in this menu.

I tried this menu in browsers like Edge, Internet Explorer, Chrome, Opera.

All the same results.

Questions:

  1. can I use Gmail sync using free version of Outlook.com?
  2. do you know this

Outlook | Web | Outlook.com | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2022-03-10T12:25:28+00:00

    Scope: Outlook.com sync email pane not available

    I reported this problem to Microsoft Support.

    Here is the relevant part of the answer:

    "Although syncing a third party email is no longer possible, accessing the sync window should not be an issue. Upon checking with the level two team we got to know that there has been an ongoing issue with users not being able to access this window. Please rest assured as the engineering team is already working on it and a fix will be released soon."

    received on Thu 3rd March, exactly a week ago, and of course the problem pre-dates that by some weeks. Still not working. No sign of urgency there.

    So: The sync facility has been removed.

    However the other functions on that pane, such as setting the default FROM: address, should be restored.

    It is not clear if we can remove the sync'd email accounts when the sync pane is restored.

    As other posters note, if there are problems accessing these accounts (eg password change) we need to remove them.

    Mine are still working, but for how long?

    Removing the sync facility is a major drawback and it is difficult to understand the motivation here.

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  2. Anonymous
    2022-03-10T10:12:17+00:00

    Nope, I have premium and it does not work anymore.

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  3. Anonymous
    2022-03-10T09:54:16+00:00

    I saw this in the below thread. Are they now saying we have to pay to have gmail connected to our outlook.com inbox? Surely not!?

    "Premium customers can add their Google Mail and Calendar accounts as an additional mailbox."

    https://support.microsoft.com/en-us/office/add-your-other-email-accounts-to-outlook-com-c5224df4-5885-4e79-91ba-523aa743f0ba

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  4. Anonymous
    2022-03-10T04:17:35+00:00

    Yes this is a problem for all of us here. Weeks without a resolution

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  5. Anonymous
    2022-03-09T23:04:30+00:00

    I have been having the same problem for about 2 weeks on all of my devices when I try to access 365. I go to settings and got to Mail and then click on Sync email and all I get is Unable to load these settings. Please try again later. I have been using 365 on all my devices for a few years and have never had this problem

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