Outlook Excel preview, can't use keyboard arrows, copy or select in the Excel preview.

Anonymous
2022-12-09T08:13:07+00:00

When I get an Excel file on mail in Outlook and preview it, I can't use keyboard arrows, copy (Ctrl +c/v) or select(Ctrl +a) in the Excel preview ( was able 2 days ago).

Till then, I try to restart my computer, change my keyboard, clean my Outlook cache, look for any options for that but I can't find any.

Compared all options with the colleague sitting next to me (because on him it works normally)

It works normally for example in Word file preview.

I can use mouse and right-click/copy and select it with it, but can't use my keyboard in excel previews...

Tried turning off antivirus, macros, add-ons, update outlook...

Are there any simple options that I didn't find for that, or do I need to reinstall Outlook?

Outlook | Windows | Classic Outlook for Windows | For education

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  1. Anonymous
    2022-12-19T03:37:33+00:00

    Same here. It is terribly annoying

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  2. Anonymous
    2022-12-19T02:07:59+00:00

    Up up up

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  3. Anonymous
    2022-12-15T12:07:11+00:00

    I've followed every single step, but nothing. Please, anybody can fix this issues?

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  4. Anonymous
    2022-12-15T10:02:29+00:00

    Today i noticed same issue in my outlook 🤨😣😤

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  5. Anonymous
    2022-12-09T12:42:16+00:00

    Dear LovroTiJM,,

    Good day!

    Thank you for posting to Microsoft Community. We are glad to assist!

    Based on your description, I understand that you have an issue where you can't use keyboard arrows, copy or select in the Excel preview in your Outlook. In order to narrow down the issue for better support, please let me know of the following. Thanks a lot.

    Please try to login OWA (outlook web app) within your account and then check whether you can perform these actions. This will help to narrow down if this is an issue to do with the app itself or hardware.

    If everything is fine in OWA, then please try the following:

    1. Please to scan your Outlook by following these guidelines provided in Scan by using Microsoft Support and Recovery Assistant - Outlook | Microsoft Docs.
    2. Please try to repair your Outlook using steps in Repair an Office application

    You can as well try to Create an Outlook profile and check the result, to prevent you from losing your data, please Back up your email.

    If the issue persists, please share with me the outlook version that you are using as well. What version of Outlook do I have? (microsoft.com) Please share a screenshot like below.

    Please understand that these verifications will help expedite the troubleshooting of your situation. Your patience and cooperation are much appreciated.

    Looking forward to your response.

    Best Regards,

    Ashraf | Microsoft Community Moderator

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