My Outlook 2016 "Start Up Options menu" has no drop down submenu

Hi Jason,

My problem had gone away until this morning, when I changed the setting File>Options>General>store my Outlook settings in the cloud to off. The message re-appeared and went away when I rechecked the option. It's working fine now, though the three options for the startup menu are still missing.

Pete

Good evening Jason,

Well done. This has been driving me crazy as well since last week. 8 calls to MS Tech (incl Tier 2) uninstall Outlook 2016 reinstall etc etc.

I did notice that tick/untick box re settings being stored in cloud but thought - hold fire until MS get around to a fix. My pop up box re unclosed blah blah etc etc, occured following recent update to Outlook Ver 2306 as well. Following your post above I unchecked the 'cloud' settings storage box/option and bingo the pop up has stopped. Have rechecked it and still no more start up pop up box about closing file/email that is open (which it wasn't) - will see how it goes tomorrow but that does do the trick it may appear. If it pops up again I'll carry on with it unticked. Although as you say there are still no options under Options> General>Start Up. MS hopefully will get this right with a fix dare we hold our breath!

Thanks

Terry

Hi Jason and others following this thread,

I hope this helps.

Yes, other members are still experiencing this issue as you may have seen. For the moment I'm not experiencing any problems, and this morning I have tried the following to see if the pop-up returns, as it did briefly yesterday when I played with the cloud settings.

1/ With store settings in the cloud enabled I left an email open and closed Outlook. It re-opened with no pop-up.

2/ With store settings in the cloud enabled, I did not leave an email open and closed Outlook. It re-opened with no pop-up.

3/ I repeated the above two steps with the cloud setting disabled. Outlook re-opened both times with no pop-up.

4/ The dropdown box is still missing in file>options>general.

As you are a Micrsoft Community Moderator, maybe you would be kind enough to advise (if you can) the ever-widening group of Outlook users that this issue is impacting, on just where Microsoft is at with regards to a fix for this issue.

If Diane Poremsky is still on this case, perhaps she might have some insight on the current situation.

Thanks for your follow-up.

Pete

Hi Pete, Jason et al,

All good this morning (no options under start up aside) with Store Setting in Cloud ticked.

Interestingly I logged into external (cloud) work based environment and used MS Outlook 2016 (it syncs with own Outlook 2016 in own invironment) which has had no issues. Although did note it hasn't got the on/off options under sartup either.

Logged out of external cloud workplace and used MS Outlook 2016 in my own environment on lap top and bingo - pop up - resumed.

Unticked Store Setting in cloud and voila all good - no pop up. Will leave it unticked but Pete's right. Microsoft need to fix the glitch/bug as this should be able to be ticked AND options should be reinstated under 'Start Up' all of which have dissapeared in latest Ver 2306.

Thanks again & Cheers for work around in meantime Pete.

Terry

Hello CSG-08

Good Day!

Hope you are doing well today!

My sincere apology if I failed to set set expectation about performing registry troubleshooting steps as it is definitely done with utmost care as it may result to something critical if not done correctly. Just to inform you we are still checking it and do further investigation. I tried to test your issue using my Outlook 2016 and I didn't experience just like your issue. The option that you are looking is not found in my version of Office used.

By the way, I forgot to ask "What is the exact version number of your Outlook 2016"?

We will investigate on this further and get back to them with an update, appreciate their patience.

Regards,

Jason Guer

Microsoft Community Moderator