My Outlook 2016 "Start Up Options menu" has no drop down submenu

Anonymous
2023-07-04T14:16:19+00:00

I have Outlook 2016 on my home computer. Within the last few weeks, on reopening Outlook, I have received the message "Outlook closed while you had items open . Reopen these items from your last session ?".

I have tried to remove this function via File; Options; General; Start up options, but  my Start up options title does not have a drop down menu !

I have opened and reopened the Options menu, but to no avail. Nor is there an option to press on the heading "Start up options" which is located between Privacy Settings and Attachment options

I'm sure that I must have closed Outlook in the past without closing all items, but this message has only begun appearing within the last week.

Is there a fix?

Outlook | Windows | Classic Outlook for Windows | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

173 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2023-09-10T12:27:10+00:00

    Is there an update from your Aug. 11, 2023 message? Why is Microsoft making changes without the capability of backing out? The longer this goes on and more patches created for other issues will extremely complicate the matter.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2023-09-10T14:03:30+00:00

    I fear Microsoft will never repair it. In my case the register changes have solved the problem.

    Joop de Bruijne

    Was this answer helpful?

    0 comments
  3. Anonymous
    2023-09-13T16:54:48+00:00

    Hi I totally agree with Joop that Microsoft has decided not fix this issue.

    So against my better judgement I have made the registry change.

    I believe this is very poor customer support from Microsoft and hope there is not a future problem waiting.

    cheers

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2023-09-13T17:11:24+00:00

    Microsoft has the worst customer support on the planet. This issue has gone on so long and I am certain it will not be fixed.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2023-09-17T22:52:55+00:00

    Jason,

    We have not heard from you in awhile. What is the update?

    What would happen if Outlook 2021 professional is uninstalled and reinstalled from source? Would all the defective patches corrupt the reinstall back to the way it is now?

    Please escalate the issue.

    Garry Bock

    Was this answer helpful?

    0 comments