This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I have Outlook 2016 on my home computer. Within the last few weeks, on reopening Outlook, I have received the message "Outlook closed while you had items open . Reopen these items from your last session ?".
I have tried to remove this function via File; Options; General; Start up options, but my Start up options title does not have a drop down menu !
I have opened and reopened the Options menu, but to no avail. Nor is there an option to press on the heading "Start up options" which is located between Privacy Settings and Attachment options
I'm sure that I must have closed Outlook in the past without closing all items, but this message has only begun appearing within the last week.
Is there a fix?
Using classic Outlook for Windows in business environments
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Jason,
My problem had gone away until this morning, when I changed the setting File>Options>General>store my Outlook settings in the cloud to off. The message re-appeared and went away when I rechecked the option. It's working fine now, though the three options for the startup menu are still missing.
Pete
Yes this worked for me too.
This worked for me when I unchecked the store in Cloud option. No more panel. If it comes back, I'll do as the poster above did and re-check the option back to on. Otherwise, I'm good! Thanks for the tip.
I agree with Pete. The only way to contact Microsoft is via chat. Those technicians are totally useless and have no idea of the issue or the fix. Do not allow them to take control of your computer as they will do other damage.
Hi all,
I apologize for the frustration with this issue. This issue has been escalated and bug submitted to the Outlook Team for a fix. I do not know an ETA for the fix yet, but I posted a Known Issue article to formally track it and to provide status, Outlook unexpectedly prompts to reopen items from your last session - Microsoft Support. As soon as I know any fix status I will report back.
Also need a drop down menu under startup options in Outlook.