My Outlook 2016 "Start Up Options menu" has no drop down submenu

Hello CSG-08

Hope you are doing well today!

Thank you for all the information above. Highly appreciated!

Since you tried the first suggestion and it was not successful. I wanted you to proceed to perform the "Repair Office Application". Just let me know about the result of the steps. Then, if the issue will continue. I will provide additional methods or troubleshooting steps for yo possibly correct the problem. It depends on your next reply.

We look forward to your next response.

Regards,

Jason Guer

Microsoft Community Moderator

Good afternoon Jason,

Beginning with your specific questions: ~

1. This is Microsoft Outlook 2016, part of the Microsoft Office Suite and has been operating, without issues on my home desktop PC since January 2020. I use Windows 10 which is updated regularly.
2. I am unaware of any changes in the account which precipitated the strange behaviour this week. (According to Properties> Previous versions ~ there are none)
3. For the last few days ~ whenever I open Outlook, I am presented with a Microsoft Outlook message stating: ~ “Outlook closed whilst you had items open. Reopen those items from your last session”

I have already taken the following action: ~

• Even when I close down all pages before closing Outlook it reopens as above!!
• Following the online Microsoft Help advice, I went to – File> Options> General looking for the heading "Start-up options". Yes, the sub heading is there but there are no drop down command options visible!! --- I have searched and clicked many times
• Following your suggestion, I opened Outlook, clicked on File> Options> Advances but cannot find a “General Section” on this page. The available options listed on this page are: ~

Outlook Panes; Outlook Start & Exit; Auto Archive; File & Browser preferences; Reminders; Export; RSS Feeds; Send/receive; Developers; International Options; Display; Other.

Am I missing something obvious? If not then I’ll try the Microsoft Office repair function.

In the meantime, thanks for your help.

Hello CSG-08

Thank you for posting in Microsoft Community.

I understand that you have an issue in regard to the Startup option is missing in your Outlook. Let’s work together in finding the best resolution to this issue.

For me to better understand the issue, I’d like to ask a few questions:

• What is the version of your Outlook app? About Office: What version of Office am I using? - Microsoft Support
• What are the changes made to the account prior of having the issue?
• What is the exact error message you encountered? Take a screenshot

It seems that the Startup option is missing in your Outlook. You can try the following steps:

• Open Outlook.
• Click on File > Options > Advanced.
• Scroll down to the General section.
• Check the box next to “Show startup in the folder pane”.
• Click OK.

If this does not work, you can try repairing your Office installation by accessing this link: Repair an Office application - Microsoft Support

We look forward to your next response.

Regards,

Jason Guer

Microsoft Community Moderator