My Outlook 2016 "Start Up Options menu" has no drop down submenu

Anonymous
2023-07-04T14:16:19+00:00

I have Outlook 2016 on my home computer. Within the last few weeks, on reopening Outlook, I have received the message "Outlook closed while you had items open . Reopen these items from your last session ?".

I have tried to remove this function via File; Options; General; Start up options, but  my Start up options title does not have a drop down menu !

I have opened and reopened the Options menu, but to no avail. Nor is there an option to press on the heading "Start up options" which is located between Privacy Settings and Attachment options

I'm sure that I must have closed Outlook in the past without closing all items, but this message has only begun appearing within the last week.

Is there a fix?

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2023-07-08T06:53:01+00:00

    Hello Great White North and thank you for your reply.

    I will look forward to a fix coming out or detailed instructions from someone as to how to reconfigure the registry to fix this problem.

    Pete

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  2. Anonymous
    2023-07-08T04:27:26+00:00

    Hello CSG-08

    Hope you are doing well today!

    My apology for the late response. I consulted this thread to our internal team to further isolate the issue. They are still investigating the issue. Once I have all the information needed. I'll get back to you as soon as possible.

    Regards 

    Jason Guer 

    Microsoft Community Moderator

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  3. lmacri 2,505 Reputation points
    2023-07-08T00:02:31+00:00

    .... Clearly, going by feedback from multiple users, there is a bug in the last update (2306 build 16529.20154) that needs rectifying at a higher level, unless someone can do some wizardry in the meantime...

    Affected users might find some helpful information in Michael Chesley Johnson's 05-Jul-2023 Keep Getting "Outlook closed while you had items open. Reopen items from last session?" Even Though It's Not True.

    Diane Poremsky [ M365 MVP] (who manages the excellent Outlook and Exchange Solutions Center at https://www.slipstick.com/) has posted in that thread that the registry entry that controls the appearance of the “Outlook closed while you had items open. Reopen those items from your last session?” prompt should be located located at :

       HKEY\_CURRENT\_USER\Software\Microsoft\Office\16.0\Outlook\Preferences

   DWORD: ReopenWindowsOption

    I can confirm that this ReopenWindowsOption registry entry is missing from my Windows registry ...

    Image

    ... and the current assumption is that the Version 2306 / Build 16529.20154 (rel. 26-Jun-2023) update incorrectly deleted that registry entry for many users with a perpetual version of MS Office 2016 / 2019 / 2021 C2R (Current Channel).

    Affected users who have manually re-created that registry entry and/or set the value to 1 (Never reopen previous items) have confirmed they stop seeing this prompt. Other permitted values for this registry entry are 0 [Ask me if I want to reopen previous items (i.e, the default that displays the prompt)] and 2 (Always reopen previous items).

    Diane Poremsky also noted in that thread that she emailed her contacts at Microsoft and they have been able reproduce this bug, so there should be a bug fix coming in a future MS Office update. I'd advise subscribing to Michael Chesley Johnson's thread so you are notified when a bug fix is released.

    Dell Inspiron 5584 * 64-bit Win 10 Pro v22H2 build 19045.3086 * Firefox v115.0.1 * Microsoft Defender v4.18.23050.5-1.1.23050.3 * Malwarebytes Premium 4.5.32.271-1.0.2051 * Macrium Reflect Free v8.0.7279 * Microsoft Office 2019 Home and Business 2019 Version 2306 / Build 16529.20154 C2R

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  4. Anonymous
    2023-07-07T22:44:55+00:00

    Hi Jason,

    I really appreciate the input you have given to help myself and others sort our Outlook issue.

    I have read some excellent advice from moderators and have been fully through the “Repair an Office application - Microsoft Support” with no joy, as well as several fixes given that other end users like me have not succeeded with.

    Clearly, going by feedback from multiple users, there is a bug in the last update (2306 build 16529.20154) that needs rectifying at a higher level, unless someone can do some wizardry in the meantime.

    These things happen, even the best make errors. The mark of a good parent company is they take ownership of the error, and how quickly it’s addressed. At least we can still use Outlook.

    I look forward to a permanent fix being made available soon.  

    Pete

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  5. Anonymous
    2023-07-07T18:42:23+00:00

    This also affects my Outlook 2021 retail version.

    No drop-down beside the Startup option, and no Advanced option about startup pane.

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