My Outlook 2016 "Start Up Options menu" has no drop down submenu

Anonymous
2023-07-04T14:16:19+00:00

I have Outlook 2016 on my home computer. Within the last few weeks, on reopening Outlook, I have received the message "Outlook closed while you had items open . Reopen these items from your last session ?".

I have tried to remove this function via File; Options; General; Start up options, but  my Start up options title does not have a drop down menu !

I have opened and reopened the Options menu, but to no avail. Nor is there an option to press on the heading "Start up options" which is located between Privacy Settings and Attachment options

I'm sure that I must have closed Outlook in the past without closing all items, but this message has only begun appearing within the last week.

Is there a fix?

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2023-07-13T07:27:22+00:00

    Good Morning Jason,

    I have not attempted, what for me, seemed like quite complex solutions to the problem, as suggested by some members ~ but I have settled for simply accepting the issue until a solution is devised by Microsoft.

    On some occasions I have specifically confirmed that no message boxes have been left open before closing Outlook yet that annoying question reappears upon reopening next time ~ When opting for "yes" in those situations, I have found that two inboxes appear. One is as expected, whilst the other displays only the left side of the historic messages.

    Very strange.

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  2. Anonymous
    2023-07-13T03:41:29+00:00

    I feel comfortable saying that most of us do not want to take a risk by manually going in and changing the registry. Since the bug introduced with 2306 is not limited to Outlook 2016 I would hope MS resolves quickly. I'm trying to avoid the aggravation by simply not closing Outlook, but out of habit click on the X. Also when any of my software, not just Microsoft, installs an automatic update the system reboots and I'm back to square one with the message and start up option not available.

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  3. Anonymous
    2023-07-13T02:59:04+00:00

    Hello CSG-08

    Good Day!

    How are you?

    I am just doing a follow up. If you tried to follow the suggestion of the other community member? Is the issue still continue? Please confirm.

    I would like to extend my heart felt gratitude to all community members who interacted to this thread. Highly appreciated.

    Regards,

    Jason Guer 

    Microsoft Community Moderator

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  4. Anonymous
    2023-07-08T22:49:03+00:00

    Hi Great White North,

    Thank you so much for your further feedback. I have had a shot at creating a new registry value and have put the screenshot of the result below.

    My Outlook is performing as it should now, with no messages appearing when Outlook is opened. The start option under file>options>general>start up is still not showing a drop-down box though.

    We both look forward to a more permanent bug fix soon.

    Best regards from New Zealand.

    Pete

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  5. lmacri 2,505 Reputation points
    2023-07-08T11:58:15+00:00

    ... I will look forward to a fix coming out or detailed instructions from someone as to how to reconfigure the registry to fix this problem.

    Hi Pete James1:

    The MSOutlook.info tutorial at https://www.msoutlook.info/question/290 has instructions on how to add a registry entry called "ShowBcc" at HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Preferences (value type = REG_DWORD, value =1). If you follow those instructions just substitute the value name "ShowBcc" used in that example with "ReopenWindowsOption".

    If you decide to edit your registry you do so at your own risk, and I strongly advise that you back up your registry (File | Export) before starting in case something goes wrong and you need to restore your registry.

    In my case this "Outlook closed while you had items open. Reopen those items from your last session?” prompt only appears occasionally at startup and is an annoying glitch but my MS Outlook 2019 functions normally otherwise (i.e., I can still send and receive emails as usual) so I'm going to wait for a bug fix instead of editing my registry for now.

    Dell Inspiron 5584 * 64-bit Win 10 Pro v22H2 build 19045.3086 * Firefox v115.0.1 * Microsoft Defender v4.18.23050.5-1.1.23050.3 * Malwarebytes Premium 4.5.32.271-1.0.2051 * Macrium Reflect Free v8.0.7279 * Microsoft Office 2019 Home and Business 2019 Version 2306 / Build 16529.20154 C2R

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