My Outlook 2016 "Start Up Options menu" has no drop down submenu

Anonymous
2023-07-04T14:16:19+00:00

I have Outlook 2016 on my home computer. Within the last few weeks, on reopening Outlook, I have received the message "Outlook closed while you had items open . Reopen these items from your last session ?".

I have tried to remove this function via File; Options; General; Start up options, but  my Start up options title does not have a drop down menu !

I have opened and reopened the Options menu, but to no avail. Nor is there an option to press on the heading "Start up options" which is located between Privacy Settings and Attachment options

I'm sure that I must have closed Outlook in the past without closing all items, but this message has only begun appearing within the last week.

Is there a fix?

Outlook | Windows | Classic Outlook for Windows | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

173 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2023-07-22T04:29:30+00:00

    Hi Garrybock,

    Have you tried unticking "Store my outlook settings to cloud" as first suggested by Pete a couple of weeks ago. Under 2016 Outlook >Options >General untick this option and see if message reappears.

    I did it and haven't had the pop up message for days now. Still no options under Startup lower down in General however.

    Hope M/soft sought it all out sooner than later as Petes & my fix is simply a work around. But after days it certainly has stopped the nuisance message popping up everytime you open outlook.

    Still not good enough though is it M/soft!!!!!!?????

    Was this answer helpful?

    0 comments
  2. Anonymous
    2023-07-21T11:38:42+00:00

    From the inbox screen, I went to file, account settings, server settings not changing any settings, then clicked NEXT and I received a message "we're getting things ready" and then "Account successfully updated" message. I've opened and closed messages and stopped and started outlook about 10 times with no reoccurrence of the message that started this thread. Will need to keep testing to verify improvement. Update: still getting the message. No change.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2023-07-21T01:17:23+00:00

    Hello CSG-08

    Good Day!

    My sincere apology if I was not able to come back on time due to some issue. Let me continue to help you.

    To be honest, I am still waiting for the update coming from our internal team for this matter. As of now you may try to follow these steps as your work around turning off the connected experience in privacy settings (error message disappeared), but the start-up option is still missing to correct the error**.** As what they other moderator suggested below. When it comes to you startup issue. Once I have the information, I'll get back to you as soon as possible.

    Regards,

    Jason Guer

    Microsoft Community Moderator

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2023-07-19T16:57:39+00:00

    I get two inboxes too, if I press "Yes". But only on the W10 installation of my Office 2016 H&B. On the W11 installation I have not observed this effect.

    See my previous post for version details.

    Regrads, Heimo

    Was this answer helpful?

    0 comments
  5. Anonymous
    2023-07-19T16:31:05+00:00

    Hi Jason,

    Further to my messages of 19^th^ July, and on the subject of the repetitive message *“*Outlook closed whilst you had items open. Reopen those items from your last session”, can I add that even when I take care to close Outlook without any open items ------------------ then, on the next session, the message still appears!!

    Out of curiosity I have pressed “yes” only to find two inboxes!!

    Am I the only one who has encountered this anomaly?

    Was this answer helpful?

    0 comments