My Outlook 2016 "Start Up Options menu" has no drop down submenu

Anonymous
2023-07-04T14:16:19+00:00

I have Outlook 2016 on my home computer. Within the last few weeks, on reopening Outlook, I have received the message "Outlook closed while you had items open . Reopen these items from your last session ?".

I have tried to remove this function via File; Options; General; Start up options, but  my Start up options title does not have a drop down menu !

I have opened and reopened the Options menu, but to no avail. Nor is there an option to press on the heading "Start up options" which is located between Privacy Settings and Attachment options

I'm sure that I must have closed Outlook in the past without closing all items, but this message has only begun appearing within the last week.

Is there a fix?

Outlook | Windows | Classic Outlook for Windows | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

173 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2023-07-27T23:16:46+00:00

    It seems to be getting worse. When I open my Outlook 2021 retail version now 3 inboxes and two messages that were previously closed open up again. Microsoft created this problem and we fully expect them to back out the cause or fix the problem. How do we know someone is working on it?

    Was this answer helpful?

    0 comments
  2. Anonymous
    2023-07-27T12:16:50+00:00

    G R A A G

    Was this answer helpful?

    0 comments
  3. Anonymous
    2023-07-26T08:32:41+00:00

    Good morning, Jason,

    Thanks for the update on the current position.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2023-07-26T05:37:18+00:00

    Thanks for that update Jason - most appreciated.

    From this end my pop up has still not re-occurred as long as the 'Store Outlook Settings to Cloud' remains unticked.

    If I tick it the pop-up will return. Thus have left unticked.

    Although drop down menu of course under Start Up still remains without any options.

    Cheers

    Was this answer helpful?

    0 comments
  5. Anonymous
    2023-07-26T02:58:05+00:00

    Hello CSG-08

    Hope you are doing well today!

    Just to inform you I am still waiting for the update from our internal team about this thread. They are still doing some deliberation and investigation on how to fix it.

    Once I have the reply. I will get back to you as soon as possible.

    Regards,

    Jason Guer

    Microsoft Community Moderator

    Was this answer helpful?

    0 comments