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I have Outlook 2016 on my home computer. Within the last few weeks, on reopening Outlook, I have received the message "Outlook closed while you had items open . Reopen these items from your last session ?".
I have tried to remove this function via File; Options; General; Start up options, but my Start up options title does not have a drop down menu !
I have opened and reopened the Options menu, but to no avail. Nor is there an option to press on the heading "Start up options" which is located between Privacy Settings and Attachment options
I'm sure that I must have closed Outlook in the past without closing all items, but this message has only begun appearing within the last week.
Is there a fix?
Using classic Outlook for Windows in business environments
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Is there an update from your Aug. 11, 2023 message? Why is Microsoft making changes without the capability of backing out? The longer this goes on and more patches created for other issues will extremely complicate the matter.
If thats the case Garry, Perhaps a Product Recall/Upgrade/Redistribution would be in order ha!.....!!!????
This reg value:
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\Preferences]
"ReopenWindowsOption"=dword:00000001
Doesn't help.
Hi Gabriel,
Many thanks for your post to the community regarding the ongoing issue that is affecting many Outlook users and has been the subject of countless posts over a long time.
What is frustrating and is disappointing a lot of users, is not only the message that keeps appearing, but what appears to be the total lack of communication from Microsoft to moderators such as yourself, Jason and others, who are fronting this issue on Microsoft's behalf. That is not a fair go for good people that are trying to help. Please correct me if I'm wrong about this. Who knows, Microsoft maybe suffering from a lack of resources for any number of reasons.
For those out there who have been very helpful to users such as me, who are not great with behind-the-scenes settings and workings of software programmes such as Outlook, a big thank you for the time and effort you put into helping others out to have a more pleasant experience.
For what it's worth, I have been free of the pop-up for some time now. I did add the registry setting (1) but took it out later, and I did uncheck the cloud storage settings. I went back to version 2035, until the 2037 version came out and have been using that since then, even though it did not contain a fix for our issues, either the pop-up message or the startup options drop down box. I have checked the cloud storage settings, and a check of the registry settings shows that I have a REG_DWORD setting Reopen Windows Option set to (1) in version 2037.
We are fortunate that Outlook is still usable. Maybe if this issue had been significant, a fix would have been more urgently actioned. We can only wait and hope that a permanent fix is forthcoming soon.
Pete1
When this gets fixed the drop down menu under Start Up Options will be re-enabled.