My Outlook 2016 "Start Up Options menu" has no drop down submenu

Anonymous
2023-07-04T14:16:19+00:00

I have Outlook 2016 on my home computer. Within the last few weeks, on reopening Outlook, I have received the message "Outlook closed while you had items open . Reopen these items from your last session ?".

I have tried to remove this function via File; Options; General; Start up options, but  my Start up options title does not have a drop down menu !

I have opened and reopened the Options menu, but to no avail. Nor is there an option to press on the heading "Start up options" which is located between Privacy Settings and Attachment options

I'm sure that I must have closed Outlook in the past without closing all items, but this message has only begun appearing within the last week.

Is there a fix?

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2023-08-02T01:37:23+00:00

    Hello CSG-08

    Good Day!

    I apologize if I can't come back on time due to some issues. Let me continue to help you.

    Honestly, I'm still waiting for a response from our internal team to this thread. Please be patient. Once I have all the information. I will get back to you as soon as possible.

    Regards,

    Jason Guer

    Microsoft Community Moderator

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  2. Anonymous
    2023-07-30T17:40:10+00:00

    I agree... we need a hotfix for this issue.

    I updated my outlook to version 2307 16626 20134 and the popup message went away but only to return a lot later. The start options still does not have the drawdown options.

    Please fix asap

    Chris

    windows 11

    microsoft office professional plus 2021

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  3. lmacri 2,505 Reputation points
    2023-07-28T11:58:22+00:00

    I manually updated to Version 2307 / Build 16626.20132 today and since then I haven't seen any “Outlook closed while you had items open. Reopen those items from your last session?” prompts at Outlook startup, but I've only been testing for a few hours and those prompts might eventually return. I'll post back if I see that prompt reappear again....

    Hi garrybock (and other affected users):

    I'm sorry to report that my “Outlook closed while you had items open. Reopen those items from your last session?” prompt returned this morning, and I still have no idea what items I'm leaving open that actually causes these intermittent prompts to appear. As far as I can tell, Version 2307 / Build 16626.20132 (released 26-Jul-2023) hasn't done anything to fix this bug.

    Just a reminder that when you report the name and version of your retail MS Office 2021 product be sure to use the version number shown at File | Office Account that is beside the "About Outlook" button. That is the version that should match what is listed in the MS Office 2021 update history <here>.

    Image

    Dell Inspiron 5584 * 64-bit Win 10 Pro v22H2 build 19045.3208 * Firefox v115.0.3 * Microsoft Defender v4.18.23050.9-1.1.23060.1005 * Malwarebytes Premium v4.5.33.272-1.0.2069 * Macrium Reflect Free v8.0.7279 * Microsoft Office 2019 Home and Business 2019 Version 2307 / Build 16626.20132 Click-to-Run

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  4. lmacri 2,505 Reputation points
    2023-07-28T01:07:22+00:00

    It seems to be getting worse. When I open my Outlook 2021 retail version now 3 inboxes and two messages that were previously closed open up again....

    Hi garrybock (and other affected users):

    Have you received the Version 2307 / Build 16626.20132 update (released 26-Jul-2023), and if so is your MS Office 2021 behaving any differently since it was installed? If you haven't received this Version 2307 update yet and don't want to wait for it to be automatically installed you can go to File | Office Account | Updates Options and choose "Update Now". Note that the Current Channel release notes <here> indicate an even newer update Version 2307 / Build 16626.20134 (rel. 27-Jul-2023) was released late today that has a minor bug fix for display fonts so you might receive that newer build instead.

    I manually updated to Version 2307 / Build 16626.20132 today and since then I haven't seen any “Outlook closed while you had items open. Reopen those items from your last session?” prompts at Outlook startup, but I've only been testing for a few hours and those prompts might eventually return. I'll post back if I see that prompt reappear again.

    Unfortunately, the Version 2307 / Build 16626.20132 build did not fix my problem where the settings under the Start Up Options header at settings at File | Options | General | Start Up Options are missing ...

    Image

    ... and when I checked my registry I can see that the registry value ReopenWindowsOption at HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Preferences is still missing as well.

    Image

    Dell Inspiron 5584 * 64-bit Win 10 Pro v22H2 build 19045.3208 * Firefox v115.0.3 * Microsoft Defender v4.18.23050.9-1.1.23060.1005 * Malwarebytes Premium v4.5.33.272-1.0.2069 * Macrium Reflect Free v8.0.7279 * Microsoft Office 2019 Home and Business 2019 Version 2307 / Build 16626.20132 Click-to-Run

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  5. lmacri 2,505 Reputation points
    2023-07-22T11:31:22+00:00

    I use Outlook 2021 retail version. I think this problem may have started after I tried the "Try the New Outlook" slide bar ( in upper right corner). I highly recommend not trying it, because none of your current settings are imported into the new. It will force a complete rebuild of your outlook configuration. I was fortunately able to back out but still have the issue with the startup options disappearing ...

    Hi garrybock:

    That makes me wonder now if there's some connection between the "Try the new Outlook" switch and the disappearance of my Start Up Options from my MS Outlook 2019 settings at File | Options | General. I might have accidentally turned that switch on when I hovered my mouse over it because I somehow ended up installing the experimental preview of the MS Outlook for Windows PWA (progressive web app) - see the images I posted in 07-May-2023 thread "New" Outlook for Windows UWP App (Preview) Installed Without Permission. I never launched this "new" Outlook app and tried to remove the last traces of it from my system with O&O AppBuster but perhaps the installation was enough to do permanent damage to my MS Outlook 2019 registry entries and settings.

    According to the 04-Apr-2023 Microsoft 365 Insider blog entry Starting to Support Third-party Accounts in New Outlook for Windows if you turn on that "Try the new Outlook" switch to test the preview of the "new" Outlook PWA "You can switch back to your previous Outlook experience . Just slide the toggle off and it will automatically open your previous version with no data or email loss." That might be true for M365 but perhaps that isn't the case for perpetual editions of MS Outlook 2016 / 2019 / 2021 Click-to-Run.

    Dell Inspiron 5584 * 64-bit Win 10 Pro v22H2 build 19045.3208 * Firefox v115.0.2 * Microsoft Defender v4.18.23050.5-1.1.23060.1005 * Malwarebytes Premium v4.5.33.272-1.0.2069 * Macrium Reflect Free v8.0.7279 * Microsoft Office 2019 Home and Business 2019 Version 2306 / Build 16529.20182 C2R

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