My Outlook 2016 "Start Up Options menu" has no drop down submenu

Hello CSG-08

Good Day!

My sincere apology if I was not able to come back on time due to some issue. Let me continue to help you.

To be honest, I am still waiting for the update coming from our internal team for this matter. As of now you may try to follow these steps as your work around turning off the connected experience in privacy settings (error message disappeared), but the start-up option is still missing to correct the error**.** As what they other moderator suggested below. When it comes to you startup issue. Once I have the information, I'll get back to you as soon as possible.

Regards,

Jason Guer

Microsoft Community Moderator

Hi Jason,

I'm using Outlook® 2021 MSO (Version 2306 Build 16.0.16529.20164) 64-bit.

Trust this helps.

Pete.

Hi Jason and others following this thread,

I hope this helps.

Yes, other members are still experiencing this issue as you may have seen. For the moment I'm not experiencing any problems, and this morning I have tried the following to see if the pop-up returns, as it did briefly yesterday when I played with the cloud settings.

1/ With store settings in the cloud enabled I left an email open and closed Outlook. It re-opened with no pop-up.

2/ With store settings in the cloud enabled, I did not leave an email open and closed Outlook. It re-opened with no pop-up.

3/ I repeated the above two steps with the cloud setting disabled. Outlook re-opened both times with no pop-up.

4/ The dropdown box is still missing in file>options>general.

As you are a Micrsoft Community Moderator, maybe you would be kind enough to advise (if you can) the ever-widening group of Outlook users that this issue is impacting, on just where Microsoft is at with regards to a fix for this issue.

If Diane Poremsky is still on this case, perhaps she might have some insight on the current situation.

Thanks for your follow-up.

Pete

Hi Great White North,

Thank you so much for your further feedback. I have had a shot at creating a new registry value and have put the screenshot of the result below.

My Outlook is performing as it should now, with no messages appearing when Outlook is opened. The start option under file>options>general>start up is still not showing a drop-down box though.

We both look forward to a more permanent bug fix soon.

Best regards from New Zealand.

Pete

... I will look forward to a fix coming out or detailed instructions from someone as to how to reconfigure the registry to fix this problem.

Hi Pete James1:

The MSOutlook.info tutorial at https://www.msoutlook.info/question/290 has instructions on how to add a registry entry called "ShowBcc" at HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Preferences (value type = REG_DWORD, value =1). If you follow those instructions just substitute the value name "ShowBcc" used in that example with "ReopenWindowsOption".

If you decide to edit your registry you do so at your own risk, and I strongly advise that you back up your registry (File | Export) before starting in case something goes wrong and you need to restore your registry.

In my case this "Outlook closed while you had items open. Reopen those items from your last session?” prompt only appears occasionally at startup and is an annoying glitch but my MS Outlook 2019 functions normally otherwise (i.e., I can still send and receive emails as usual) so I'm going to wait for a bug fix instead of editing my registry for now.

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