My Outlook 2016 "Start Up Options menu" has no drop down submenu

Hi Gabriel,

Thanks for your prompt reply. I do not consider myself to be accomplished in computing, more of a 2-3 on a scale of 10, and I suppose a lot of people are around my same level. However, I didn't find it too difficult to revert back to 2035, yes it took some time, but the guides put up were really helpful.

I ended up going to from 2035 to 2037 so that any security updates from 2036 & 7 would be bought onboard, a concern raided by Great White North who along with many others has been so helpful.

Perhaps a workaround is to add the security updates from the latest versions to version 2035. That, as I say, is coming from someone out of their depth with such matters.

I forgot to include system information which follows:

Outlook version 2307 (build 16626.20170 click to run)

Device name DESKTOP-AMD

Processor AMD Ryzen 5 3600 6-Core Processor 3.59 GHz

Installed RAM 16.0 GB

System type 64-bit operating system, x64-based processor

Pen and touch No pen or touch input is available for this display

Edition Windows 11 Pro

Version 21H2

Installed on ‎11/‎12/‎2021

OS build 22000.2295

Best

Pete1

Pete,

Thanks for helping evangelize the solutions. It's a tough issue to mitigate because in effect the feature is in a constant state of flux of sometimes being there and sometimes not. The registry key is probably the best option, but it might not work all the time either, Outlook unexpectedly prompts to reopen items from your last session - Microsoft Support. As you noted reverting to 2305 is also an option but a lot to do to overcome the issue. My team helps the Outlook Team understand the top support issues and priority for fixes. This is one of the top issues we currently have prioritized. I apologize it is taking so long but we will stay with it until its addressed.

Also need a drop down menu under startup options in Outlook.

Hi all,

I apologize for the frustration with this issue. This issue has been escalated and bug submitted to the Outlook Team for a fix. I do not know an ETA for the fix yet, but I posted a Known Issue article to formally track it and to provide status, Outlook unexpectedly prompts to reopen items from your last session - Microsoft Support. As soon as I know any fix status I will report back.

I agree with Pete. The only way to contact Microsoft is via chat. Those technicians are totally useless and have no idea of the issue or the fix. Do not allow them to take control of your computer as they will do other damage.