My Outlook 2016 "Start Up Options menu" has no drop down submenu

Anonymous
2023-07-04T14:16:19+00:00

I have Outlook 2016 on my home computer. Within the last few weeks, on reopening Outlook, I have received the message "Outlook closed while you had items open . Reopen these items from your last session ?".

I have tried to remove this function via File; Options; General; Start up options, but  my Start up options title does not have a drop down menu !

I have opened and reopened the Options menu, but to no avail. Nor is there an option to press on the heading "Start up options" which is located between Privacy Settings and Attachment options

I'm sure that I must have closed Outlook in the past without closing all items, but this message has only begun appearing within the last week.

Is there a fix?

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2023-07-14T11:15:20+00:00

    Good evening Jason,

    Well done. This has been driving me crazy as well since last week. 8 calls to MS Tech (incl Tier 2) uninstall Outlook 2016 reinstall etc etc.

    I did notice that tick/untick box re settings being stored in cloud but thought - hold fire until MS get around to a fix. My pop up box re unclosed blah blah etc etc, occured following recent update to Outlook Ver 2306 as well. Following your post above I unchecked the 'cloud' settings storage box/option and bingo the pop up has stopped. Have rechecked it and still no more start up pop up box about closing file/email that is open (which it wasn't) - will see how it goes tomorrow but that does do the trick it may appear. If it pops up again I'll carry on with it unticked. Although as you say there are still no options under Options> General>Start Up. MS hopefully will get this right with a fix dare we hold our breath!

    Thanks

    Terry

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  2. Anonymous
    2023-07-13T02:59:04+00:00

    Hello CSG-08

    Good Day!

    How are you?

    I am just doing a follow up. If you tried to follow the suggestion of the other community member? Is the issue still continue? Please confirm.

    I would like to extend my heart felt gratitude to all community members who interacted to this thread. Highly appreciated.

    Regards,

    Jason Guer 

    Microsoft Community Moderator

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  3. Anonymous
    2023-07-08T06:53:01+00:00

    Hello Great White North and thank you for your reply.

    I will look forward to a fix coming out or detailed instructions from someone as to how to reconfigure the registry to fix this problem.

    Pete

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  4. Anonymous
    2023-07-06T03:56:56+00:00

    Hello CSG-08

    Hope you are doing well today!

    Thank you for all the information above. Highly appreciated!

    Since you tried the first suggestion and it was not successful. I wanted you to proceed to perform the "Repair Office Application". Just let me know about the result of the steps. Then, if the issue will continue. I will provide additional methods or troubleshooting steps for yo possibly correct the problem. It depends on your next reply.

    We look forward to your next response.

    Regards,

    Jason Guer

    Microsoft Community Moderator

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  5. Anonymous
    2023-07-05T01:09:40+00:00

    Hello CSG-08

    Thank you for posting in Microsoft Community.

    I understand that you have an issue in regard to the Startup option is missing in your Outlook. Let’s work together in finding the best resolution to this issue.

    For me to better understand the issue, I’d like to ask a few questions:

    It seems that the Startup option is missing in your Outlook. You can try the following steps:

    • Open Outlook.
    • Click on File > Options > Advanced.
    • Scroll down to the General section.
    • Check the box next to “Show startup in the folder pane”.
    • Click OK.

    If this does not work, you can try repairing your Office installation by accessing this link: Repair an Office application - Microsoft Support

    We look forward to your next response.

    Regards,

    Jason Guer

    Microsoft Community Moderator

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