SMTP does not work

Anonymous
2023-01-09T19:05:01+00:00

Hi,

My Sage accounting system used to send invoices with no issues and then stopped working for a second time. The first time I had to change the configuration of the SMTP server which had fixed the issue for several months. Now it doesn't send emails again.

I have confirmed that the settings have not changed. The only security option is the torn on SSL/TLS or not with a check mark. The setting are as follows:

Why did it stop working (around end of Nov.) ?

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2023-01-10T16:41:40+00:00

    That server is not online. I tried port 587 and 25. Tried to ping the server ->could not find host

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  2. Anonymous
    2023-01-10T16:11:04+00:00

    >> 451 5.7.3 STARTTLS is required to send mail

    That's the problem - but should not be applied to consumer accounts.

    Try using smtp-legacy.outlook365.com - it thought it was only for business accounts, but try it and see. Or test it in wormly.

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  3. Anonymous
    2023-01-10T15:38:03+00:00

    Server works, but issue is the same. Mails are sent but do not reach destination

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  4. Anonymous
    2023-01-10T15:32:53+00:00

    In the outlook wep page in the help menu, when I search for SMTP I get different information. I'll try this server.

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  5. Anonymous
    2023-01-10T15:23:07+00:00

    Wormly has a SMTP tester and it fails here is the results:

    Starting SMTP test of: smtp.office365.com 0.00s
    Resolved IP address to: 40.97.188.242
    Connection: opening to 40.97.188.242:587, timeout=15
    Connection: opened 0.01s
    < 220 BL0PR0102CA0031.outlook.office365.com Microsoft ESMTP MAIL Service ready at Tue, 10 Jan 2023 15:20:56 +0000 0.11s
    SMTP connection established
    > EHLO www.wormly.com
    < 250-BL0PR0102CA0031.outlook.office365.com Hello [172.104.20.135] 250-SIZE 157286400 250-PIPELINING 250-DSN 250-ENHANCEDSTATUSCODES 250-STARTTLS 250-8BITMIME 250-BINARYMIME 250-CHUNKING 250 SMTPUTF8 0.21s
    > MAIL FROM:<******@wormly.com> 0.21s
    < 451 5.7.3 STARTTLS is required to send mail [BL0PR0102CA0031.prod.exchangelabs.com] 5.21s
    SMTP ERROR: MAIL FROM command failed: 451 5.7.3 STARTTLS is required to send mail [BL0PR0102CA0031.prod.exchangelabs.com]
    > RCPT TO:<s****@*****.**m>
    <
    SMTP ERROR: RCPT TO command failed:
    SMTP Error: RCPT TO command failed

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