Hi, My Sage accounting system used to send invoices with no issues and then stopped working for a second time. The first time I had to change the configuration of the SMTP server which had fixed the issue for several months. Now it doesn't send emails again. I have confirmed that the settings have not changed. The only security option is the torn on SSL/TLS or not with a check mark. The setting are as follows: Why did it stop working (around end of Nov.) ?

SMTP does not work - Microsoft Q&A

Anonymous

Well I'm not alone.

https://answers.microsoft.com/en-us/outlook_com/forum/all/emails-from-certain-senders-are-not-coming-through/00694bfd-a0ba-43b9-aba0-ec2d2d9a06f8

0 comments

Anonymous

I just tried to send with Sage to my gmail account and it worked but when I send it to my hotmail account it fails.

How can I escalate this issue ?

0 comments

Anonymous

Here is the last one. Doesn't make sense to me

Undeliverable: email not working To send this message again, click here. postmaster@outlook.comYou Delivery has failed to these recipients or groups:

@hotmal.com (@hotmal.com)Your message wasn't delivered. Despite repeated attempts to deliver your message, the recipient's email system refused to accept a connection from your email system.

Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their email system is refusing connections from your email server. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.

For Email Admins
No connection could be made because the target computer actively refused it. This usually results from trying to connect to a service that is inactive on the remote host - that is, one with no server application running. For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361

Diagnostic information for administrators:

Generating server: CH3PR11MB7321.namprd11.prod.outlook.com
Receiving server: CH3PR11MB7321.namprd11.prod.outlook.com

******@hotmal.com
1/12/2023 2:58:49 PM - Server at CH3PR11MB7321.namprd11.prod.outlook.com returned '550 5.4.316 Message expired, connection refused(Socket error code 10061)'
1/12/2023 2:53:47 PM - Server at hotmal.com (20.103.85.33) returned '450 4.4.316 Connection refused [Message=Socket error code 10061] [LastAttemptedServerName=hotmal.com] [LastAttemptedIP=20.103.85.33:25] [SmtpSecurity=-2;-2] DM6NAM10FT019.eop-nam10.prod.protection.outlook.com'

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 2023 14:47:14 +0000
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 by CY8PR11MB7799.namprd11.prod.outlook.com (2603:10b6:930:78::14) with
 Microsoft SMTP Server (version=TLS1_2,
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 2023 02:43:28 +0000
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 14:38:06 +0000
From: Sidney Beauchamp <******@hotmail.com>
To: "******@hotmal.com" <******@hotmal.com>
Subject: email not working
Thread-Topic: email not working
Thread-Index: AQHZJcpNU7SOYonNJU6VByymKhq2bg==
Date: Wed, 11 Jan 2023 14:38:06 +0000
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0 comments

Anonymous

I am confirming that I used outlook web app to do the tests.

I just received error messages in my email about those attempts. Here is one of them:

Delivery has failed to these recipients or groups:

@hotmal.com (@hotmal.com)Your message wasn't delivered. Despite repeated attempts to deliver your message, the recipient's email system refused to accept a connection from your email system.

Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their email system is refusing connections from your email server. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.

For Email Admins
No connection could be made because the target computer actively refused it. This usually results from trying to connect to a service that is inactive on the remote host - that is, one with no server application running. For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361

Diagnostic information for administrators:

Generating server: SJ1PR11MB6252.namprd11.prod.outlook.com
Receiving server: SJ1PR11MB6252.namprd11.prod.outlook.com

@hotmal.com
1/12/2023 2:36:56 PM - Server at SJ1PR11MB6252.namprd11.prod.outlook.com returned '550 5.4.316 Message expired, connection refused(Socket error code 10061)'
1/12/2023 2:26:43 PM - Server at hotmal.com (20.103.85.33) returned '450 4.4.316 Connection refused [Message=Socket error code 10061] [LastAttemptedServerName=hotmal.com] [LastAttemptedIP=20.103.85.33:25] [SmtpSecurity=-2;-2] SN1NAM02FT0003.eop-nam02.prod.protection.outlook.com'

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 by SJ1PR11MB6252.namprd11.prod.outlook.com (2603:10b6:a03:457::21) with
 Microsoft SMTP Server (version=TLS1_2,
 cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.5986.18; Thu, 12 Jan
 2023 02:41:51 +0000
ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;
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 Microsoft SMTP Server (version=TLS1_2,
 cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.5986.18; Wed, 11 Jan
 2023 14:36:09 +0000
Received: from SA1PR11MB6943.namprd11.prod.outlook.com
 ([fe80::7dd0:819:810:e6a1]) by SA1PR11MB6943.namprd11.prod.outlook.com
 ([fe80::7dd0:819:810:e6a1%6]) with mapi id 15.20.6002.013; Wed, 11 Jan 2023
 14:36:09 +0000
From: Sidney  <@hotmail.com>
To: "@hotmal.com" <@hotmal.com>
Subject: Quote 4470 
Thread-Topic: Quote 4470 
Thread-Index: AQHZJcoIvErYTgc2jU2MaA2rVYNJSQ==
Date: Wed, 11 Jan 2023 14:36:09 +0000
Message-ID: <******@SA1PR11MB6943.namprd11.prod.outlook.com>
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Anonymous

>> Can I get unbloqued ?

No. They don't take requests like that (spammers would do it)

Did you send the test message from Sage?

It's hard to say which words are the problem - test it with different subjects:

Quote 4470 from Garage S. Beauchamp

Quote for [reason for quote] from Garage S. Beauchamp

Garage S. Beauchamp - Quote 4470

Client Quote from Garage S. Beauchamp

Requested Quote from Garage S. Beauchamp

Garage S. Beauchamp Invoice 4470

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SMTP does not work

44 answers