How to stop Outlook 365 retrieving template

Anonymous
2022-07-19T13:35:49+00:00

I have multiple accounts in my outlook. Something changed on one of the accounts over the past week. When I click on one of the accounts to start a new email, I get the below dialog box which slows my ability to create a new message or see read messages since it hangs up the account for 15-30 seconds. Any advice n how to resolve the matter, including stop retrieving the templates in outlook?

Thank you,

Brad

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2023-01-26T01:59:56+00:00

    I'd hope this can be fixed soon, this issue is going for almost half a year or even more,

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  2. Anonymous
    2022-11-29T16:33:53+00:00

    Same here. Regardless of my Outlook account, personal or business, simply clicking Reply causes the annoying template retrieval.

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  3. Anonymous
    2022-11-29T16:10:32+00:00

    Thank you, @Gabriel Bratton. This issue continues to annoy us. I have submitted the in-app support request as you suggested. Is there a way for me to get you the logs? You may contact me directly as well.

    Thank you for your article. Just to clarify, in the case of my organization, you do NOT have to click on the From field for this to happen. In my own case it reliably happens when I try to simply click "Reply" on my first message of the day. Another user also says this happens to him periodically when clicking Reply.

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  4. Anonymous
    2022-11-02T00:35:17+00:00

    Hello

    Is there a fix for this issue yet? I am still having the problem and it is incredibly frustrating.

    Thanks

    Stuart

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  5. Anonymous
    2022-07-19T17:22:35+00:00

    Hello Bradley,

    Good day! Thank you for posting to Microsoft Community. We are happy to help you.

    I understanding your Outlook is slowing down when you want to create a new message it takes about 15-30 seconds.

    May I know if you are still using these templates? To remove this dialog box you have to remove the templates from your Outlook, to remove the templates In your Outlook ribbon, select "Open Templates." On the page that opens, find and click the Template you'd like to delete lick "More," and then "Delete Template." Note: any changes made will require that you close and re-open Outlook

    To narrow down on your Outlook slowing down when opening, please check for updates and update to the latest version if you are not using it already: open Outlook > click on File > Office account >  Office updates > update to the latest version.

    Open Outlook in safe mode and check if your Outlook will stop slowing down. Open Outlook in safe mode (microsoft.com)

    We are looking forward to your reply. Thank you for your cooperation.

    Sincerely,

    Simbarashe | Microsoft Community Moderator

    Note: In the event that you're unable to reply to this thread, please ensure that your Email address is verified in the Community Website by clicking on Your Account Name > "My Profile" > "Edit Profile" > Add your Email Address > tick "Receive email notifications" checkbox > click on "Save".

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