Online Outlook email account storage limit change ?

There are a few free apps (for PCs) you can use to open PST file format. Google it. I'm an Outlook 2016 user so I have no problem opening PST files.

After reading all the same issues with so many people - I am also considering moving to Yahoo with 1TB of storage.

Hello, thankyou for the reply.

I always assumed many would be annoyed as it is effectively being applied retrospectively after years of letting people think they had a certain amount etc.

For what it is worth I myself have exported the emails to a PST file which can be brought up in apps so they are there if the worst happens.

I do not know if they can be put in to other accounts.

I actually had a lengthy email thread with the escalations team over the last few weeks and received the explanation as in the online info.

Yesterday I had a phone call with a person for 40 mins from Microsoft.

They explained the same in verbal form and I challenged them at every opportunity.

There are many complicated reasons for this change effectively making the limit 5GB instead of 15GB as was.

Clearly it is the cost of servers etc.

I was even told on the phone yesterday that it was in part down to some using many hundreds of GB or even TB in some ways.

My reply to that was target them then instead of annoying most for just 15GB

All have been helpful however at Microsoft, my position is that Microsoft are putting people in the position retrospectively.

Thanks.

Mike.

Thanks Mike

I have opened a yahoo account today and will slowly be migrating my emails

I don't understand why Yahoo can offer 1TB and Microsoft is having trouble with 15GB.

You are right. Why not target those who are above the 15GB? I am sure they can target by IP address etc.

It's kind of sad to leave Hotmail after over 20 years and 13000 emails.

Hello again.

Hope it goes well for you.

It is annoying after 20 years like myself and others.

Someone else in this thread mentioned Yahoo gave 1TB.

On the phone yesterday when I mentioned this, Microsoft seemed to not agree which is clearly not true.

They told me in the 40 mins conversation that people somehow were racking up TB worth of data.

An example given was students sending books back and forth repeatedly.

Don't know if it is true or not but the principle is the important thing.

Of course people can pay £20 or $20 per year for 100GB and there are other options.

I am sick of explaining to them and others that deleting thousands of emails as an option to get below 5GB is monumental task and quite frankly I will not do it.

Some only have a couple of MB in attachments and runs as you said in to thousands.

I will keep on at them until they put this back.

I wish more people would get on to them.

I contacted the CEO then had email threads with a escalations person.

All very nice but this is a cheek.

The CEO email which got me through is easy to find -

Satyan at microsoft dot com.

A general email which I had a thread with, all one word no spaces -

microsoft escalation support at microsoft support dot com

Maybe others should give them a go.

Mike.