Online Outlook email account storage limit change ?

Anonymous
2023-03-04T11:04:19+00:00

Hello,

As from 3rd March 2023, on my 20 year old online outlook email account, I now receive need more storage messages.

It says I am using around 6GB when there is only 5Gb available.

I thought the limit was more than 5GB, I vaguely remember some indicator in the past that showed I was nowhere near the limit.

After checking the available info I find the following - *"You have 5 GB of free cloud storage with your Microsoft account shared across your files and photos in OneDrive, attachments in Outlook.com and your Microsoft 365 apps.You also get 15 GB of free Outlook.com email storage which is separate from your Microsoft cloud storage."*I do not use cloud storage just the email account admittedly with thousands of email stored.This info suggests I have a limit of 15Gb in Outlook yet when using around 6Gb it says I need more as I'm over 5Gb The message on the outlook account states this was taking place from 1st Feb 2023 as well, yet this comes up from 3rd March.

I do not know if something has changed, or is wrong, or if I have misunderstood this.

It seems to me that contacting Microsoft is almost impossible ?

Thanks. Mike. UK

Outlook | Web | Outlook.com | Settings

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  1. Anonymous
    2023-04-11T14:07:50+00:00

    Above the account limit size more strange things happen these days.

    I get tons of spam email since a few weeks into my inbox (not my spam folder)

    I can report them, but doesn't help

    Block sender button is grey, so can not be used (can be used for all other emails, but not for spam emails). Pretty strange.

    Block sender button is possible in the app, but after deleting the file, it pops up again (so its not working)

    Above that, last week I could not sent emails.

    yes I already pay to have extra storage so that's not the issue

    I was just sending emails, no issues there. But people did not receive it.

    Also emails I sent to myself (with attachment) could only be found in the sent folder and not in the inbox...

    Tried a few more times during the weekend, at some point I got messages the files could not be sent... why....

    From 20 years a happy user, they screwed me over and I'm pretty done.

    Really looking into alternatives.

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  2. Anonymous
    2023-04-08T23:19:42+00:00

    Hello and thanks for the info.

    Outrageous describes this perfectly.

    This thread has become lengthy, towards the end I mentioned lengthy emails with the escalations team and a phone call with them after I had emailed the CEO.

    No matter how they spin it, the limit was 15GB now effectively 5GB.

    At this point I cannot add anything else to what I already described expect my continuing anger at Microsoft rather like yourself and I suspect many others.

    This should be a much bigger thing than it seems to be as well.

    Thanks again.

    Mike.

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  3. Anonymous
    2023-04-08T22:11:42+00:00

    Thanks, already deleted not needed sent items and others which were really old a few days ago.

    Mostly, it made little difference as most will have been without attachments.

    The filter and sort only seems to do it for each folder but as you state they do come up in order of size.

    I understand what you say now thanks but I can't delete emails with attachments just to get rid of the attachments because they are important, or at least to me.

    And this will be a monumental task ie. to consider one by one which I would like to keep or lose you see.

    Some will be old some will be recent if listed in size.

    If listed in date, some will be important others not.

    It still needs a decision on each really.

    This is not aimed at anyone on this forum but Microsoft should be ashamed of themselves for pulling this stunt.

    If anyone is a furious with Microsoft as I am and has abilities to get a cogent and honest response from them (insert laugh here), please let me know and chip in.

    Thanks to all again.

    Mike.

    Here are some executive contacts at MS:

    https://www.elliott.org/company-contacts/microsoft/

    I find this change, and how it was implemented to be outrageous. I have family that have lost access to their emails until they subscribed to $1.99/ month increased storage. This is nothing but a money grab.

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  4. Anonymous
    2023-03-25T12:14:13+00:00

    Seems I'm not the only one with this issue.

    Email 7.9GB of 15GB

    Onedrive 6.5GB of 5GB (over the limit, of which 110% is from emails).

    Pretty silly as I didn't had this problems for years, just started yesterday with this issue

    I can not send emails, only receive spam (which also got sky high since a few weeks, straight into my mail email, not in the spam folder).

    I already removed 1.5GB of files/emails.

    But removing 2MB emails to get rid of another 1.5GB....

    That means more than 1000 emails to be removed to be able to send 1 email again.

    So is the only solution say goodbye to outlook?.....

    I'm expecting important email, so in that case I have 2 options

    • Remove all emails I have
    • Pay for Onedrive account which I don't need

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  5. Anonymous
    2023-03-22T16:44:20+00:00

    Thanks Mike

    I have opened a yahoo account today and will slowly be migrating my emails

    I don't understand why Yahoo can offer 1TB and Microsoft is having trouble with 15GB.

    You are right. Why not target those who are above the 15GB? I am sure they can target by IP address etc.

    It's kind of sad to leave Hotmail after over 20 years and 13000 emails.

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