My Facebook was hacked and the email address changed without my consent. How do I get it back?

Anonymous
2023-03-08T21:41:01+00:00

My Facebook was hacked, and the email address was changed to s*****************@hotmail.com and my original two email addresses were deleted from the Profil. How can you help me to log in again, or find out the email address that’s being used for MY Facebook account, so that I can gain it back or take legal actions against the hacker???

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Anonymous
2023-04-03T09:40:11+00:00

Hi, so getting my account back wasn’t that easy. I had to send in my ID twice, to verify it’s me. Trying to log in from a browser that I had precise used helped. While it took some time for them to actually send me a verification code, the hacker put down a second email address. I was able to remove them once I got access again.

I went to the forgot my password page when logging in and clicked no longer have access to these, then I was asked for my ID & I believe to describe the reason for verification. It took like 4 or 5 days to get back into it the account and set up two factor verification, but the sending in my ID & proving it’s me was the way to go, as there’s no direct way of contacting Facebook with this issue.

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  1. Anonymous
    2023-05-03T01:52:38+00:00

    Man I have tried to get to that place but it didn’t say anything like that. Where you doing it from a computer or your phone?

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  2. Anonymous
    2023-05-03T01:45:40+00:00

    I didnt speak to anyone, when I clicked on forgot password and then didnt have access to the phone number and/or email on the account it took me through steps, one of which was to submit my ID.

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  3. Anonymous
    2023-05-03T01:36:49+00:00

    Karen how did you speak to someone to know where to send your ID for verification?

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  4. Anonymous
    2023-05-03T01:00:58+00:00

    I have been dealing with the same issue. I have submitted my ID for verification but never get the email for the next steps to get access back to my account. Going on almost a week now. They changed the email, password and phone number on my account. So frustrating!!

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