My Facebook was hacked and the email address changed without my consent. How do I get it back?

Hello,

Sorry about that R, You can write to ***********@gmail.com.

I hope Don doesn't take this message as a rule violation.

Hello,

I got an email from the Facebook security team at 7am.

I noticed emails around 8am informing me that someone changed my password, then my email address and finally my phone number. I also received an email which address is now set instead of mine. All those emails had an option to click if I didn't do it.

My first step to restore the account was to confirm in the email from facebook that I did not change the account information. At that point my account was no longer visible.

If you did not receive these emails from Facebook, first check carefully everything where they could have ended up, spam inbox, trash inbox,... This is very important.

After that I had to confirm my identity to Facebook's security team by sending a photo of ID. After that I got a confirmation that they accepted my proof and allowed me access to the account.

And that's where the drama started. On the account itself, my data (email address, phone number) was no longer there. There was only an email that was inserted, which I could not bypass in any way, ie. to change the password or add another email address,...It kept asking me to confirm the password that was changed by the hacker. After some time and countless attempts to do something, I was logged out of the account and could no longer access it, but now the account was visible.

After that, I I could not go to the Facebook page for upload ID to confirm my identity and access the account again.

I didn't get an answer from facebook anymore.

Then I asked a friends for help, where they directed me to a man who helped me and unlocked the account.

As far as I could understand the email address that was entered instead of mine was a disposable email address and that was the key thing to successfully recover the account.

@yopmail.com this is the email service where someone created the email address that was inserted instead of mine.

How that man succeeded and what he did to unlock and recover my account I really don't know, here I wrote everything that happened and all the steps I took to recover my account.

I put his email address on my profile, so if anyone wants to write to him and see if he can help, feel free to do so.

I hope that what happened to me and how I solved it will be of help to someone because I understand very well how frustrating it all is.

Best regards to all,

Marco

My wife has had the same thing happen. The problem is that it isn't asking her to enter her email address again, so she is concerned that she is verifying the hackers identity.