Keep Getting "Outlook closed while you had items open. Reopen items from last session?" Even Though It's Not True

Anonymous
2023-07-05T13:34:20+00:00

This just started happening. Whenever I open Outlook, I get the message "Outlook closed while you had items open. Reopen items from last session?" even though this is not true -- I did not have items open when I closed Outlook. Using Windows 11. Screenshot of what version of Outlook I have:

Outlook | Windows | Classic Outlook for Windows | For business

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Anonymous
2023-07-07T17:46:51+00:00

I'm on build 2306. Is this the reg key in question?

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Preferences
DWORD: ReopenWindowsOption
Value: 1

Yes.

Some users that updated to 2306 have reported that the key was not already in the Registry and had to add it and the value.

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  1. Anonymous
    2023-08-10T13:52:52+00:00

    Go to "File" "Options" "General."

    Uncheck the box for: "Store my Outlook settings in the cloud." Restart Outlook. That fixed the issue for me.

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  2. Anonymous
    2023-08-10T14:24:59+00:00

    I just downloaded the latest version 8/8/23 and it's working fine

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  3. Anonymous
    2023-08-10T14:29:24+00:00

    I found opening outlook in different modes cleared the error.

    Its not as academic as registry keys changes etc and probably similar to tapping it with a hammer.

    1st open with the restore switch: Windows Key + R and in the dialogue box type, "Outlook /restore" (obviously without the "").

    Then close the program.

    2nd, open in Safe mode: Windows key + R and in the dialogue box type, "outlook /safe" (obviously without the "").

    Then close the program and open in normal mode with the normal shortcut/icon.

    It is OK so far, I have only tested it (by opening and closing the program many times for 30 mins), so I am crossing fingers.

    FYI: To open Outlook or any Office app in safe mode: hold down the Shift key while clicking the shortcut to open the app. A box will open asking you if you want to start that app in safe mode. Quick and easy.

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  4. Anonymous
    2023-08-10T14:45:41+00:00

    Great thank you, seems to have worked, fingers crossed.

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