Keep Getting "Outlook closed while you had items open. Reopen items from last session?" Even Though It's Not True

Anonymous
2023-07-05T13:34:20+00:00

This just started happening. Whenever I open Outlook, I get the message "Outlook closed while you had items open. Reopen items from last session?" even though this is not true -- I did not have items open when I closed Outlook. Using Windows 11. Screenshot of what version of Outlook I have:

Outlook | Windows | Classic Outlook for Windows | For business

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Anonymous
2023-07-07T17:46:51+00:00

I'm on build 2306. Is this the reg key in question?

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Preferences
DWORD: ReopenWindowsOption
Value: 1

Yes.

Some users that updated to 2306 have reported that the key was not already in the Registry and had to add it and the value.

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  1. Anonymous
    2023-08-10T14:24:59+00:00

    I just downloaded the latest version 8/8/23 and it's working fine

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  2. Anonymous
    2023-08-10T13:52:52+00:00

    Go to "File" "Options" "General."

    Uncheck the box for: "Store my Outlook settings in the cloud." Restart Outlook. That fixed the issue for me.

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  3. Anonymous
    2023-08-10T08:30:42+00:00

    Microsoft do not appear to live in the real world. I mean, how many of us really care about new emojis or another tweak to Word or Outlook? Probably a tiny percentage. Everyone else just wants stable software with bells and whistles that work. I wish they would stop tinkering and perfect what we already use.

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  4. Anonymous
    2023-08-10T07:57:46+00:00

    Windows Key + R and in the dialog box type "Outlook.exe /resetnavpane also fixed the issue.

    Alas temporarely!

    Meanwhile I chatted six (6!) times with a Microsoft support employee and each one told me that the issue has been resolved definitely...

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