Clicking on email notification pop-up won't open the email message

Anonymous
2020-06-15T16:17:34+00:00

When I receive pop-up email notifications through Outlook, I used to be able to just click on the pop-up and it would open the email message. When I click on the notification now, nothing happens except that the notification goes away. In addition, subsequent emails that come in populate a notification but the notification is the same one that I previously received (for example, if the first email I received upon opening Outlook was from Sender A, I will get a notification from Sender A and clicking on that does not open the email. When I get an email from Sender B, I get another notification but it is the same notification as I received from Sender A; again, clicking on it does nothing except to dismiss the notification). If I instead click "dismiss" on the notification, then the new sender's information on the subsequent notification will be accurate. 

Can this be fixed? How can I again get the email message to appear when I click on the email notification?

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2020-11-24T21:03:37+00:00

    This has been driving me crazy. Is there a quicker fix for this yet. I'll forward this whole message to IT. I'm sure I can't do any of this myself.

    Thanks

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  2. Anonymous
    2020-10-15T14:44:31+00:00

    Only thing I've noticed with this workaround (and maybe this is the same for the official fix) but sometimes when you click the notification it will open the email behind whatever your current active window is.  Sometimes it does, sometimes it doesn't.  Weird.

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  3. Anonymous
    2020-10-08T19:39:20+00:00

    It worked for me also.

    Good catch on this

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  4. Anonymous
    2020-10-08T16:05:49+00:00

    After messing around with every solution in this page, I finally got mine to act correctly.

    I used zx3junglist answer in a different way.  I found a regedit entry for:

    Computer\HKEY_CLASSES_ROOT\AppUserModelId\Microsoft.Office.OUTLOOK.EXE.15

    But I am using Outlook 2016 (should be OUTLOOK.EXE.16, not 15)

    I renamed Computer\HKEY_CLASSES_ROOT\AppUserModelId\Microsoft.Office.OUTLOOK.EXE.15

    to 

    Computer\HKEY_CLASSES_ROOT\AppUserModelId\Microsoft.Office.OUTLOOK.EXE.16

    and popups work.  When I click the popup, I get the email!  

    I hope this helps some!

    wow....

    I'm going to wait to test it a bit more before I celebrate, but that just might have solved my issue FINALLY!

    its too simple to be true.... stay tuned

    Office 365 Outlook apps for enterprise v 2009 (13231.20262)

    Win10 Pro 2004 (19041.508)

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  5. Anonymous
    2020-09-23T09:05:54+00:00

    This is SO ANNOYING and disruptive to work flow.

    Could someone from Microsoft please pitch in and help out, or at least REPLY?

    It's obviously a bug and affecting lots of your users.

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