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Hi,
I have been receiving an email about resetting my Microsoft password so far today i received 6 messages with the code to reset. This email has not been open in awhile, however i do have it linked to my phone for easy accessibility to emails. How do i get the emails to stop.
Managing personal Outlook.com account settings, security, and privacy
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I had not disabled the original... my mistake, I'll have another go now. Unfortunately I'll have to wait a while to change my primary alias.
This keeps happening to me too. I barely use my MS/live/hotmail account. It's a complicated password, and I have 2fa enabled anyway.
I'm not sure what the hacker's are trying to do, guess the reset code I guess? myabe if they hit enough people they will get the right one for a few people.
How is MS going to resolve this one?
There isn't much that can be done. This email is sent when someone tries to do a password reset with your backup email address.
If they blocked these emails, then you actually need to reset, you wouldn't be able to.
Solution is to change the backup email address, especially if it is the same address with a different host that's easy to guess - e.g. joeblogs@hotmail with a backup of joeblogs@gmail
I posted in this thread how to make an alias on Gmail to help and you can also make aliases on hotmail if that's your secondary account host.
And make sure if you do have a secondary email account that that is secure too. If they get the reset link sent to the account they have access to, then you lose your hotmail account too.
e.g. I have hotmail and am getting these emails to my gmail account. I know both my accounts are secure with 2FA on each.
If you have 2FA set up then it could be someone knows your password and the SMS was sent to you to enter on the webpage. If so, it means you should change your password and if it is reused with other logins, change them too. Your account should be safe as the SMS code wasn't entered so they wouldn't have actually got in.