Keep receiving a password reset email.

Anonymous
2020-05-14T17:51:44+00:00

Hi, 

I have been receiving an email about resetting my Microsoft password so far today i received 6 messages with the code to reset. This email has not been open in awhile, however i do have it linked to my phone for easy accessibility to emails.  How do i get the emails to stop.

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  1. Anonymous
    2020-06-19T10:22:09+00:00

    This keeps happening to me too. I barely use my MS/live/hotmail account. It's a complicated password, and I have 2fa enabled anyway.

    I'm not sure what the hacker's are trying to do, guess the reset code I guess? myabe if they hit enough people they will get the right one for a few people.

    How is MS going to resolve this one?

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  2. Anonymous
    2020-06-19T08:19:33+00:00

    I had not disabled the original... my mistake, I'll have another go now. Unfortunately I'll have to wait a while to change my primary alias.

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  3. Anonymous
    2020-06-19T02:37:58+00:00

    Changed my Alias... unfortunately it did not work. Just had 2 in the last hour.

    Did you do the 2nd step and disable the original alias as a login?   Also did you change it to an alias which you have never used anywhere else?

    I have not had a single reset email or strange login attempt since I made the change.

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  4. Anonymous
    2020-06-19T02:34:10+00:00

    There are massive cyber attacks occurring at the moment and this may be part of that.   To get these emails the attackers either have a list with your email and phone number or, less likely, are brute force guessing the last digits of your phone number.   The attacks are probably running via bots installed on malware compromised devices.   I am not sure how they expect this attack to work unless it is intended as a denial of service attack or perhaps to instill fear and doubt as we are seeing in this threat.

    For those freaking out that their Microsoft account has been compromised, if it was then you wouldn't be getting these emails as the attacker would have already taken it over.   It is more likely that another company you have given your email address and phone number has been hacked.   This detail is commonly asked for when online shopping for example.   I suspect this may be related to the Apollo data breach.

    https://www.wired.com/story/apollo-breach-linkedin-salesforce-data/

    The best way to avoid this situation is to use a dedicated login name for your Microsoft account rather than your default email address (I explained how to do this in an earlier post), so that the combination of your email address and phone number cannot be used to trigger a reset request.

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  5. Anonymous
    2020-06-18T19:59:01+00:00

    We're aware that some customers may be receiving attempts to reset their passwords that they did not initiate and are investigating.

    Make sure your security info is current and under your control. You can go to https://account.live.com/proofs/manage and make sure everything is current under "Security Info".

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