Inbox Email Count in New Outlook for Mac

It may be because of the very large amount of messages you have in your inbox/folder (I am guessing 1,000+); it is only showing messages that are loaded. When you scroll to the bottom of your list, if you see "Load more conversations" you know that it isn't a full count. If you continue scrolling it will eventually load all messages then you can select all to get a full count. But be patient, it may take a few seconds to select them all. (True confession: I have well over 2,500 messages in my inbox. Don't judge me.) Personally, knowing the complete count isn't important for me; my boss keeps her inbox count at almost nothing, she requested I find an answer.

I may have missed the solution in the thread, but ...

I think I found a message count workaround on the Mac (that isn't too painful).

In the "New" Outlook ...

1. In the left panel, select the Inbox, or any other folder that you want to see a full message count (read and unread).
2. Click anywhere in the message list area and Select All (command-A on a Mac).
3. The message window will now display an envelope graphic with "XX conversations selected".

This gives you the message count for the folder selected.

FYI. Why Microsoft labels them as "Conversations" instead of Messages is beyond me. If you view your messages as "Show as Conversations" the count is actually the number of grouped conversations, not the number of all messages.

You're welcome.

Many thanks for the tip Cindy!

Hi Cindy,

Thanks for your post. I tried your suggestion and that does work! Thank you.

I may have missed the solution in the thread, but ...

I think I found a message count workaround on the Mac (that isn't too painful).

In the "New" Outlook ...

1. In the left panel, select the Inbox, or any other folder that you want to see a full message count (read and unread).
2. Click anywhere in the message list area and Select All (command-A on a Mac).
3. The message window will now display an envelope graphic with "XX conversations selected".

This gives you the message count for the folder selected.

FYI. Why Microsoft labels them as "Conversations" instead of Messages is beyond me. If you view your messages as "Show as Conversations" the count is actually the number of grouped conversations, not the number of all messages.

You're welcome.

This is helpful thank you! I just had a brief moment of joy seeing the good old number. Followed by panic LOL.

Hey,

I've just voted, but it took a bit of searching as it's now nowhere near the 3rd most voted FR, it's now around 15th.