Outlook 365 delete key on keyboard deletes message rather than text when using Preview Pane feature

Anonymous
2020-07-16T16:45:09+00:00

Recently, when I am drafting an email from the preview pane, if I hit the delete key on my keyboard as I am typing, it will delete the entire message rather than the text I wish to delete. If you hit delete multiple times (as you would if you need to delete a few words) before you realize it the first delete button press deletes your current draft email, puts you back in your inbox. Each subsequent delete key press deletes emails from your inbox before you realize what is going on.

Only mitigation is to pop out the draft email and the delete keyboard function works as designed.

Is there a setting that was added recently for the above use case? This is horrible and pretty much negates the purpose of using the preview pane in Outlook as it was designed.

Outlook | Windows | Classic Outlook for Windows | For home

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Anonymous
2020-07-23T14:19:27+00:00

The Outlook Team had a bug with this issue previously.  It was fixed in version 16.0.13001.10000.  What version is your Outlook (File, Office Account, under About Outlook)?

If you have a version higher than above it should be fixed.  Its possible there is a new issue though if you are still seeing it.  In case you have the option to open a ticket click Help, Contact Support.  Not everyone has that but please check if you do.

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  1. Anonymous
    2020-08-13T16:11:12+00:00

    Hi Gabriel,

    This happens consistently:

    • Without any text selected
    • With a word selected
    • With a paragraph selected

    So, selecting text or not does not matter. Cheers.

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  2. Anonymous
    2020-08-11T15:27:51+00:00

    i have the same annoying issue:

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  3. Anonymous
    2020-07-23T18:15:54+00:00

    I'm running 16.0.12827.20328 64-bit.  Let me try upgrading. 

    Edit: After upgrading to 16.0.13001.20338 the issue went away.  Thanks @Gabriel Bratton.

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  4. Anonymous
    2020-07-23T12:10:54+00:00

    Hi Joey,

    Is it possible to change this preference? If so, could you share instructions?

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