Microsoft (Hotmail) Account Locked (Compliance Lock)

Regile

i have read the code of conduct and find it very frustrating that Microsoft can lock/close a paid 365 account, stopping the rightful owner from even retrieving the data and not give a reason why. I have been locked out for 2 months, on the phone 10 times and received every canned message you can imagine. If you are a microsoft agent, you will surely be able to offer you comments on this post and the almost certain inability to ever regain access to a blocked account. Interested to see what your reply will be.

Thanks for allowing me to comment.

Concerned and unhappy Microsoft client

Hi,

Latest update. I got message from Microsoft support. They said I did some serious violation and account locked permanently.

Now, I have to ask my family member to stop using onedrive and put back on local drive. We never know when it will happen to other account.

There are no detail of the locked. I am not sure due to malware script saved inside one of the sub folder, as i work as IT security and save a lot of evidence files. 

At least, any problem can be sorted out if detail provided.

TQ

TQ

if you look around on the web you will find microsoft employees discussing the topic on sites other than MS endorsed. Seems like we are all in the same boat here and even with paid accounts do not have recourse to regain access. Good luck and hope you don;t have to spend hours on the phone as I did only to never find a solution.

Regards

You should probably call your travel agent if you use one, or call the airline for your flight information. Surely you remember what hotel you're staying at? You should call them for your hotel details as well. You'll likely just need to write everything down by hand unless you can be on the phone and use your computer at the same time.

I always knew there was a major reason I don't like technology much and did NOT like the sound of the OneDrive thing.

Everyone's problems in here just verifies to me NEVER to use it. I'll stick to my portable hard drives!

So this is the last email I've received form Microsoft:

We evaluated your appeal and verified your account was properly closed for a serious violation of the Microsoft Services Agreement https://www.microsoft.com/en-us/servicesagreement/default.aspx#3\_codeOfConduct

Pursuant to our terms, we cannot reactivate your account, nor provide details as to why it was closed.

This represents Microsoft’s final communication regarding this account.

Jed

Microsoft Online Safety

This is ridiculous. They accuse me of a serious violation, won't tell me what it is, and then proceed to permanently lock the account. There is no recourse! I cannot at least retrieve any important emails or files from my OneDrive.

It's like being charged by the police, convicted by a judge, and going to jail without knowing the charges and not having a trial.

There must be more going on than they will say. This alterior motive sucks.

My concern is with Onedrive. You pay for 1TB, hard drives on PC start to fill up so you stop syncing some directories to save space on your PC/Laptop, MS kills your account without explanation and you lose whatever data was not sync’d thinking it was safe in the cloud - GONE

This is one of the emails I recieved from MS. When you call in to support (in another country, sounds like India) the support folks have no power, info or resolve other than telling you to fill out the forms requesting unlock. Previous MS support person (on non MS forum) says we are pretty much hooped as everything is so automated now that you just keep chasing your tail.

****** Email **********

Hi,

We evaluated your appeal and verified your account was properly closed for a serious violation of the Microsoft Services Agreement https://www.microsoft.com/en-us/servicesagreement/default.aspx#3_codeOfConduct.

Pursuant to our terms, we cannot reactivate your account, nor provide details as to why it was closed. 

This represents Microsoft’s final communication regarding this account.

Jeff

Microsoft Online Safety

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