Microsoft (Hotmail) Account Locked (Compliance Lock)

Anonymous
2019-12-22T20:39:53+00:00

My Microsoft account is locked with Compliance Lock since for 11 days now, with no end in sight.

I get the following message when I try and log in:

Your account has been locked.

We've detected some activity that violates our Microsoft Services Agreement and have locked your account.

Unlocking your account

To unlock your account, you'll need some additional assistance. Navigate to "aka.ms/compliancelock" and we'll get you to the right place.

I have completed the Account Reinstatement form ((https://www.microsoft.com/en-ca/concern/AccountReinstatement)) and got this reply:

This is an automated message to let you know we have received your inquiry regarding your Microsoft account. Your request number is xxxxxxxxx and we will get back to you as soon as we are able. Please do not submit additional requests as this will add additional volume and only slow our response.

We sincerely apologize for this delay as we know this means you may not have access to your account. We are working to resolve your case and will update you as soon as we have additional information.

All duplicate requests will be closed and responses will be sent on the original escalation.

Sincerely

Microsoft Customer Protection

I still haven't heard back. I can't access my email/contacts/calendar/OneDrive and it's very frustrating. I have important emails I cannot access. There is supposed to be contact within 24 hours – it is now 11 days!

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2021-05-02T22:36:44+00:00

    I have the same situation with MS. My account was locked, and i got the same exact message. Its absolutely ridiculous. How as a customer I am suppose to learn from the so called "violation", if I dont know what I did wrong? I mean why they are not taking at least the time to explain why.

    And as a user experience expert, I think it is absolutely horrible that they keep doing this to so many customers. This is how they are going to loose the trust of their customers that they so long wanted to have. And if they have some kind of process to check the accounts, at least their experts should write what is the serious violation. This is so far from being customer centric.

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  2. Anonymous
    2021-05-02T23:29:20+00:00

    I have the same situation with MS. My account was locked, and i got the same exact message. Its absolutely ridiculous. How as a customer I am suppose to learn from the so called "violation", if I dont know what I did wrong? I mean why they are not taking at least the time to explain why.

    And as a user experience expert, I think it is absolutely horrible that they keep doing this to so many customers. This is how they are going to loose the trust of their customers that they so long wanted to have. And if they have some kind of process to check the accounts, at least their experts should write what is the serious violation. This is so far from being customer centric.

    It’s an absolute shocker. I’m a MS partner and still got absolutely no help. I’ve lost access to years of source code and am preparing legal action. I’ve also contacted the press and a reporter had taken up the case.

    They don’t care.

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  3. Anonymous
    2021-05-02T23:40:12+00:00

    Jon, going through their arbitration is the ONLY way you will get relief, and you should start the process immediately.

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    3 people found this answer helpful.
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  4. Anonymous
    2021-05-03T02:39:07+00:00

    I have finally given up, I have been waiting more then 3 months, have sent them everything they ask for.

    Wish I had the resources to file a lawsuit, just to old to deal with this kind of ****.

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  5. Anonymous
    2021-05-03T18:12:42+00:00

    Hi Jon....It has been 4 months now from my Locked-Down........no hope in sight!....A friend said it cost her 350.00 dollars to get reinstated.....It was on my end...just that outside hackers were getting into my e-mail....so usually I would be asked to change my password....but NOOOOOO!!!! Thanks for your help!

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