Microsoft (Hotmail) Account Locked (Compliance Lock)

Maybe these personal notes can be of some help.

Open a locked account

Can be caused by unsuccessful password reset, failed login verification or questionable activity on account. Please note that it is possible to use EMAIL even though the account is quarantined.

https://support.microsoft.com/en-au/help/13956/microsoft-account-locked

“To unlock your account, you must enter a security code you receive via text message from Microsoft. The phone number you use to receive this text message doesn't need to be associated with your account. It doesn't even need to be your own phone number. If your phone doesn't receive text messages, ask a friend or family member if you can use theirs. Microsoft won't save this phone number.”

“If you see a "usage limit exceeded" error message when requesting a security code, this could mean the phone number has been used too many times in a short period of time, or that we've detected something suspicious about the phone number.Then use a different number.”

Please let me know the result of your action or if you need some more ideas.

Best regards

Janne

(an ordinary Swedish MS user)

I did it earlier. Once logged, it said my account is locked too.

This thread contains 4 people with the same type of problem. Two of them probably got some help from the agent Regile Reb. Let us hope that you, too, will be able to take part in a possible solution, if the agent has got one.

Since I don't work for Microsoft, I can only report my own experiences. Yesterday I helped my son access his account this way over the phone.

·       He had access to his e-mail through an open login on his mobile.

·       When logging into his accounton a computer he chose: "Forgot my password"

·       Then "Has none of these options"

·       As an e-mail for verification, he chose my e-mail address.

·       I got a verification code from MS

·       He entered the code together with personal information in a form. The important factor was, quite sure, that he could state some email contacts and EXACT content in the headline.

·       The reply from MS came to my email within 30 minutes with a link which I sent to his email address

·       When the link was opened, a request for confirmation came to me.

·       Once confirmed, he was able to enter a new password and entered his account directly

·       The account was now restored but quarantined for 30 days.

Except for my previous reply I have only this to offer:

https://support.microsoft.com/en-us/help/12429

https://support.microsoft.com/en-us/help/12401/microsoft-account-get-help-by-email

Please let me know the result of your action or if you need some more ideas.

Best regards

Janne

(an ordinary Swedish MS user)

Gosh! 30 days?

I paid for the subscription but got nuts.

It seems like I will not promote Office 365 to friends anymore. The service got its own risk that beyond our knowledge.

I think you misunderstood my reply. Even if the account was closed for some time for further changes the services like email are available with the new password.

Have you tried the way we did?