Microsoft (Hotmail) Account Locked (Compliance Lock)

Anonymous
2019-12-22T20:39:53+00:00

My Microsoft account is locked with Compliance Lock since for 11 days now, with no end in sight.

I get the following message when I try and log in:

Your account has been locked.

We've detected some activity that violates our Microsoft Services Agreement and have locked your account.

Unlocking your account

To unlock your account, you'll need some additional assistance. Navigate to "aka.ms/compliancelock" and we'll get you to the right place.

I have completed the Account Reinstatement form ((https://www.microsoft.com/en-ca/concern/AccountReinstatement)) and got this reply:

This is an automated message to let you know we have received your inquiry regarding your Microsoft account. Your request number is xxxxxxxxx and we will get back to you as soon as we are able. Please do not submit additional requests as this will add additional volume and only slow our response.

We sincerely apologize for this delay as we know this means you may not have access to your account. We are working to resolve your case and will update you as soon as we have additional information.

All duplicate requests will be closed and responses will be sent on the original escalation.

Sincerely

Microsoft Customer Protection

I still haven't heard back. I can't access my email/contacts/calendar/OneDrive and it's very frustrating. I have important emails I cannot access. There is supposed to be contact within 24 hours – it is now 11 days!

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

146 answers

Sort by: Oldest
  1. Anonymous
    2020-09-03T17:02:03+00:00

    Youre account isnt lost these people at the start of the wscalation honestly have no idea what they were doing,persistence is keY, DO NOT accept no for an answer at the start i was told my account was locked forever with nothing they could do, in reality they didnt know what the f they were doing, I ended up filing a disputr through the BBB and thay worked like a charm, got contacted by an agent comepletly different department and team then the people that just said sorry the whlle time, i undeniably proved that i was the owner of my account, and what they did was an account transfer , microsoft tool all data and achievements and bougjt product to due with microsoft/xbox like my profile, and transferred it to a whole new email, boom fixed.!after two months of complete ignorance; lost my old email contents such as mail and stuff but i mainly ised this email for gaming so i didnt mind, to this day i get emails from the “escalation team” that failed me horribly, stating that my account is unretrievable in any aspect of it, as im playing on mu 10 year account , shows microsoft has no solid communication from down up, was a mightmare and a half, dont give up! file a report through bbb

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  2. Anonymous
    2020-09-03T17:09:30+00:00

    I started this thread December of 2019. I gave up on a resolution 2 months into it and created a new account.

    9 months later I still haven't heard back from. Microsoft tech support.

    As you can see in this thread, they randomly lock out Hotmail accounts and never respond.

    Good luck

    Yo read my most recent post about all this, persistence is key, file a dospite through BBB and be honest, theres no comminication from bottom” escalation team or that dumb ticket they make uou fill out” to the top , as soon as i filled through BBB i was contacted and resolved the same day, microsoft escalation and assistance when it comes to this stuff is a joke, they honestly shlild of paid me for the amint of time and effoet it took to get a hold of someone who was useful lol gl to all,

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  3. Anonymous
    2020-09-03T17:12:26+00:00

    ya i would just say that the ban was for no reason and just keep at it, ive made a secondary account too play on but i still keep messaging them and havent got a response like that, only from people trying too contact them. i wouldnt accept a response like that either though

    Read my most recent post, dont give up its illegal for them to strip that account from you xbox wise, your mkney, your time and effort, i had all info switched to a whole diff email, my accounts back jist the same and enjoying my games.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  4. Anonymous
    2020-09-03T17:16:12+00:00

    Youre account isnt lost these people at the start of the wscalation honestly have no idea what they were doing,persistence is keY, DO NOT accept no for an answer at the start i was told my account was locked forever with nothing they could do, in reality they didnt know what the f they were doing, I ended up filing a disputr through the BBB and thay worked like a charm, got contacted by an agent comepletly different department and team then the people that just said sorry the whlle time, i undeniably proved that i was the owner of my account, and what they did was an account transfer , microsoft tool all data and achievements and bougjt product to due with microsoft/xbox like my profile, and transferred it to a whole new email, boom fixed.!after two months of complete ignorance; lost my old email contents such as mail and stuff but i mainly ised this email for gaming so i didnt mind, to this day i get emails from the “escalation team” that failed me horribly, stating that my account is unretrievable in any aspect of it, as im playing on mu 10 year account , shows microsoft has no solid communication from down up, was a mightmare and a half, dont give up! file a report through bbb

    whats BBB? Can you send a link ?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  5. Anonymous
    2020-09-03T17:17:44+00:00

    Does this work in the uk or is there a different place to go for uk users??

    Was this answer helpful?

    0 comments No comments