Managing personal Outlook.com account settings, security, and privacy
Youre account isnt lost these people at the start of the wscalation honestly have no idea what they were doing,persistence is keY, DO NOT accept no for an answer at the start i was told my account was locked forever with nothing they could do, in reality they didnt know what the f they were doing, I ended up filing a disputr through the BBB and thay worked like a charm, got contacted by an agent comepletly different department and team then the people that just said sorry the whlle time, i undeniably proved that i was the owner of my account, and what they did was an account transfer , microsoft tool all data and achievements and bougjt product to due with microsoft/xbox like my profile, and transferred it to a whole new email, boom fixed.!after two months of complete ignorance; lost my old email contents such as mail and stuff but i mainly ised this email for gaming so i didnt mind, to this day i get emails from the “escalation team” that failed me horribly, stating that my account is unretrievable in any aspect of it, as im playing on mu 10 year account , shows microsoft has no solid communication from down up, was a mightmare and a half, dont give up! file a report through bbb