Microsoft (Hotmail) Account Locked (Compliance Lock)

so ive been in contact with account escalation, theyve emailed these account gods twice now waiting 48 hrs inbetween. they havent recieved a response back yet but they say its probaly because theres alot of these requests right now but they have been emailing me and keeping me updated so atleast i know at the current moment theres somebody trying too figure this stuff out.

I have had it 4 times now to wait for 48 hours? Is this normal or will i be getting these forever ? Dont know how hard it can be to open an email!

ya i dont understand it either but i feel if we keep messaging them somebodys gonna have too finally do somthing at some point. all i want is a simple reply from the account gods

ya i dont understand it either but i feel if we keep messaging them somebodys gonna have too finally do somthing at some point. all i want is a simple reply from the account gods

So are you replying to them when they send you back an email? Just got another 48 hour email. 

almost feels automated to me.

yeah just been sending a simple reply, gotta let em know i aint playing with this account recovery business

Hi KanataSparxx,

I've sent you a private message, kindly click on this link to view it.

Thanks.

Regile Reb, 

is there anything you can do with my case? This is crazy that i am locked out for no reason.

On Thursday Aug 20^th^, for some reason I was no longer able to sign into my account with Microsoft. I have a Microsoft 365 home account for me and 5 other people.  The other accounts are still valid with Microsoft, but they have shut down and locked me out of my primary account

On Friday, Aug 21, I submitted a request to unlock my account at this URL https://support.microsoft.com/en-us/help/13997/microsoft-account-locked-private,  and heard no response.  On Thursday, Aug 27, I submitted another request, and later got the response below in RED.

I have no idea what I could have possibly done.  I checked the code of conduct, and I haven’t violated any of the codes.

How can I re-instate my account,  or am I forever banned from using Microsoft products with my primary email address?

What happens with the 5 people who I have shared the account with when it expires in Jan 2021.  They are part of my “Microsoft family” and sharing of Microsoft Apps.

How do I find out what the issue was?  I certainly don’t want to repeat it in the future.

Obviously being unable to log back into my account, means any information only on the web, and not synced on my computer, is forever lost to me if I can’t get back in. is Additionally, I can't use any Microsoft office products, with this locked user id, etc.

I would appreciate any help you can give me.

From: CDOC Case Management <cdoccm@microsoft.com>

Sent: Thursday, August 27, 2020 8:03 PM

Subject: SIR1964xxx - Concern Microsoft Services Account reset:I cannot access any Microsoft services using my Microsoft account

Hi,

Microsoft disabled access to the account due to a serious violation of the Microsoft Services Agreement https://www.microsoft.com/servicesagreement/default.aspx#3_codeOfConduct.

As stated in the Microsoft Services Agreement, you will no longer be able to access any Services that require a Microsoft account.

For any subscriptions associated with the account, Microsoft will immediately cease charging the credit card on file for recurring charges.

Ann

Microsoft Online Safety