Microsoft (Hotmail) Account Locked (Compliance Lock)

Anonymous
2019-12-22T20:39:53+00:00

My Microsoft account is locked with Compliance Lock since for 11 days now, with no end in sight.

I get the following message when I try and log in:

Your account has been locked.

We've detected some activity that violates our Microsoft Services Agreement and have locked your account.

Unlocking your account

To unlock your account, you'll need some additional assistance. Navigate to "aka.ms/compliancelock" and we'll get you to the right place.

I have completed the Account Reinstatement form ((https://www.microsoft.com/en-ca/concern/AccountReinstatement)) and got this reply:

This is an automated message to let you know we have received your inquiry regarding your Microsoft account. Your request number is xxxxxxxxx and we will get back to you as soon as we are able. Please do not submit additional requests as this will add additional volume and only slow our response.

We sincerely apologize for this delay as we know this means you may not have access to your account. We are working to resolve your case and will update you as soon as we have additional information.

All duplicate requests will be closed and responses will be sent on the original escalation.

Sincerely

Microsoft Customer Protection

I still haven't heard back. I can't access my email/contacts/calendar/OneDrive and it's very frustrating. I have important emails I cannot access. There is supposed to be contact within 24 hours – it is now 11 days!

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-04-29T16:19:57+00:00

    Regile - are you able to help explain how to escalate?

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  2. Anonymous
    2020-04-29T16:25:44+00:00

    Couldnt escalate for me, lost the account.

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  3. Anonymous
    2020-04-29T16:36:54+00:00

    Did you lose everything on OneDrive too?  I don't care about the email as much as the content

    15 years of family photos

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  4. Anonymous
    2020-04-30T14:04:35+00:00

    I had my hotmail account ( *** Email address is removed for privacy *** ) for 20+ years and out of the blue my account has been locked.

    I didn´t use my onedrive neither the email very much but I had a ton of notes on my onenote.

    I've fulled up the form several times and yesterday I had an answer which pretty much say: We had an erro in our system and F$*# you. 

    F$*&# you too Microsoft, I'm now speaking loud to all of my customers to don't EVER use microsoft cloud services. 

    I'm going to google services. 

    I'm very very pissed !!!!

    Hi,

    Thank you for contacting Microsoft Online Safety. I understand that a situation like this one can be difficult and I appreciate your patience while I performed an investigation of your account. I am contacting you today to provide the results of my investigation.

    The account and billing activity associated with your Skype Account was thoroughly reviewed and the Skype account in question has recently been converged with a Microsoft account (MSA). Unfortunately, when a Skype account has been converged with a MSA, we are unable to assist with an account recovery as the convergence takes account recovery completely out of control of customer service. We are unable to remove the unwanted MSA or make any changes to the security information on the account due to security protocols set up on the account.

    The only option we have is to permanently suspend this account to prevent any further use of the account. I have verified that the account is suspended and will remain so.

    I understand the frustration that can be involved with this specific issue. I imagine that my answer was not what you might have been hoping for, and I sincerely empathize with you. However; no further resolution can be offered due to the nature of the compromise.

    Please know that you can always rely on our customer service for future issues by visiting https://support.microsoft.com. We sincerely apologize for any inconvenience that you have experienced, and I appreciate your understanding and patience while this problem was investigated.

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  5. Anonymous
    2020-04-30T15:43:53+00:00

    Regile - are you able to escalate or contact directly with me?

    Thank you

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