Microsoft (Hotmail) Account Locked (Compliance Lock)

Anonymous
2019-12-22T20:39:53+00:00

My Microsoft account is locked with Compliance Lock since for 11 days now, with no end in sight.

I get the following message when I try and log in:

Your account has been locked.

We've detected some activity that violates our Microsoft Services Agreement and have locked your account.

Unlocking your account

To unlock your account, you'll need some additional assistance. Navigate to "aka.ms/compliancelock" and we'll get you to the right place.

I have completed the Account Reinstatement form ((https://www.microsoft.com/en-ca/concern/AccountReinstatement)) and got this reply:

This is an automated message to let you know we have received your inquiry regarding your Microsoft account. Your request number is xxxxxxxxx and we will get back to you as soon as we are able. Please do not submit additional requests as this will add additional volume and only slow our response.

We sincerely apologize for this delay as we know this means you may not have access to your account. We are working to resolve your case and will update you as soon as we have additional information.

All duplicate requests will be closed and responses will be sent on the original escalation.

Sincerely

Microsoft Customer Protection

I still haven't heard back. I can't access my email/contacts/calendar/OneDrive and it's very frustrating. I have important emails I cannot access. There is supposed to be contact within 24 hours – it is now 11 days!

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-10-14T01:42:34+00:00

    Dear Regile,

    Is there someone from microsoft working on the problem (15 days with this compliance lock, it is too much)

    Thanks a lot

    Juiien

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  2. Anonymous
    2020-09-16T10:27:24+00:00

    I have the same problem for almost a month now, all my bills and personal e-mails are coming to that account, contacted microsoft several times, no response. It's causing me a heap of problems and stress....

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  3. Anonymous
    2020-09-08T10:31:17+00:00

    Try and check all your emails and junk and spam folders, if you can't find, fill in the form again and wait at least 3 days, if no reply yet, contact support.

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  4. Anonymous
    2020-09-07T21:59:34+00:00

    that's great. i can sign in but im not receiving inbox or even junk emails at all

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  5. Anonymous
    2020-09-05T13:09:40+00:00

    File a dispute through BBB, and be persistent and honest , i was able to get my entire xbox profile including saved data and achievements transfereed to a whole new email, no help from the poeple who told me that was impossible, their assistance team blows,  read my post and gl

    Any idea what people living in the uk need to do as we cant use BBB.

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