Microsoft (Hotmail) Account Locked (Compliance Lock)

Anonymous
2019-12-22T20:39:53+00:00

My Microsoft account is locked with Compliance Lock since for 11 days now, with no end in sight.

I get the following message when I try and log in:

Your account has been locked.

We've detected some activity that violates our Microsoft Services Agreement and have locked your account.

Unlocking your account

To unlock your account, you'll need some additional assistance. Navigate to "aka.ms/compliancelock" and we'll get you to the right place.

I have completed the Account Reinstatement form ((https://www.microsoft.com/en-ca/concern/AccountReinstatement)) and got this reply:

This is an automated message to let you know we have received your inquiry regarding your Microsoft account. Your request number is xxxxxxxxx and we will get back to you as soon as we are able. Please do not submit additional requests as this will add additional volume and only slow our response.

We sincerely apologize for this delay as we know this means you may not have access to your account. We are working to resolve your case and will update you as soon as we have additional information.

All duplicate requests will be closed and responses will be sent on the original escalation.

Sincerely

Microsoft Customer Protection

I still haven't heard back. I can't access my email/contacts/calendar/OneDrive and it's very frustrating. I have important emails I cannot access. There is supposed to be contact within 24 hours – it is now 11 days!

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-10-23T18:29:32+00:00

    My account has also been locked since 2 months (I am based in India), have tried to recover via the suggested methods online, however, get the revert on mail that unable to verify your ownership to this account. It does not allow you to change password through security code option via phone number.

    All please try to login using your recovery e-mail address using the outlook / hotmail password for the original account. I was able to login using recovery email as user id however, it shows empty outlook and onedrive accounts so no use after all.

    I suspect this is not due to any violation of T&Cs but a bug that needs to be fixed. Interestingly when I check the aliases it does not show my original Microsoft account in the list. However, when I try to login using the original Microsoft account through other sign in options using my linked phone number it does show me all the contact information / aliases listed against it.

    I think we need to take to Twitter now.

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  2. Anonymous
    2020-10-22T20:49:14+00:00

    my account has been locked for 3 days straight and i have work which i could get fired due to this this is a service which is trusted by hundred of millions of people and not 1 responce or reply like please somoen reply.

    Mine been locked for 3 months now. No help whatsoever. Still havent been told what has gone wrong and there is no one to help. 

    if your in usa contact BBB . In england we have nothing so im screwed. 

    shocking the level of help they can give.

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  3. Anonymous
    2020-10-22T19:58:22+00:00

    my account has been locked for 3 days straight and i have work which i could get fired due to this this is a service which is trusted by hundred of millions of people and not 1 responce or reply like please somoen reply.

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  4. Anonymous
    2020-10-20T16:02:04+00:00

    I have the same issue

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  5. Anonymous
    2020-10-17T11:57:38+00:00

    I HAVE THIS EXACT SAME PROBLEM NO CONTACT FOR OVER A MONTH NOW

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