This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
My Microsoft account is locked with Compliance Lock since for 11 days now, with no end in sight.
I get the following message when I try and log in:
Your account has been locked.
We've detected some activity that violates our Microsoft Services Agreement and have locked your account.
Unlocking your account
To unlock your account, you'll need some additional assistance. Navigate to "aka.ms/compliancelock" and we'll get you to the right place.
I have completed the Account Reinstatement form ((https://www.microsoft.com/en-ca/concern/AccountReinstatement)) and got this reply:
This is an automated message to let you know we have received your inquiry regarding your Microsoft account. Your request number is xxxxxxxxx and we will get back to you as soon as we are able. Please do not submit additional requests as this will add additional volume and only slow our response.
We sincerely apologize for this delay as we know this means you may not have access to your account. We are working to resolve your case and will update you as soon as we have additional information.
All duplicate requests will be closed and responses will be sent on the original escalation.
Sincerely
Microsoft Customer Protection
I still haven't heard back. I can't access my email/contacts/calendar/OneDrive and it's very frustrating. I have important emails I cannot access. There is supposed to be contact within 24 hours – it is now 11 days!
Managing personal Outlook.com account settings, security, and privacy
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I am having the same issue as others. Answered all the questions to recover account, but it is never enough information.
In england we dont have anything like Bbb . Your very lucky . I have been waiting for over 3 months . Havent had any reply for probably 2 months now.
My friends, I return today with news of victory. My account was also randomly locked for no reason and I was left with no responses either.
Then I came across the Better Business Bureau.
Not everyone will have access too these people, but the ones who do can get helped greatly.
At the start of my ordeal I was just filling out the form I was redirected too and getting a confirmation email from Microsoft, but that's all I would ever receive. I never got a email telling me how my process was going and the SIR number attached too my form submissions had no way of being tracked by myself or Microsoft support because apparently nobody has any way of actually contacting these account gods and you just have too wait for them.
I waited about a month and then I came across the BBB.
On the website you just open a new case with them and type your whole situation out because that will serve as the base for the entire process, I just explained how I was randomly locked out for no reason and wanted access too my purchases.
These guys responded very quickly and always gave me a weekly update even if Microsoft had done nothing too unlock me yet.
I have no idea why it was so hard too do and took almost 4 months but something was defiantly wrong on Microsofts end. I had things happen to me like them telling the BBB too get me too fill out the acsr form and having them confirm me as the owner but not send me anything too get my account back and just got told too fill out another form for nothing too happen. In the end I didn't even need a code or anything, Microsoft just emailed me saying my account was unlocked and I signed in like normal.
So yeah if you guys have access too the BBB and your not getting a response or your account back after even a week or so id say too contact them, because I only started getting responses back once I got them involved. The updates they provide are awesome and super easy too respond too, just make sure you click reject offer if you haven't gotten your account back so they keep your case open and continue too pursue. It may take a little bit but just keep on it and you should succeed.
Long live 8th street and long live the battle too free our trapped brothers and sisters.
I am having the same issue as others. Answered all the questions to recover account, but it is never enough information.
Hi, I also have the same issue. my account has now been locked for nearly 3 months and I haven't had any specific information regarding why. I can't access any important information on or associated with this address. I have filled out this form and I am very frustrated with the customer service offered by Microsoft because they have been extremely unhelpful in assisting me with this issue. There is no way to know what is going on with my account and no way to get in touch with them without it being a virtual agent which doesn't fully help. This is so frustrating and disappointing on Microsoft's part.