Microsoft (Hotmail) Account Locked (Compliance Lock)

Anonymous
2019-12-22T20:39:53+00:00

My Microsoft account is locked with Compliance Lock since for 11 days now, with no end in sight.

I get the following message when I try and log in:

Your account has been locked.

We've detected some activity that violates our Microsoft Services Agreement and have locked your account.

Unlocking your account

To unlock your account, you'll need some additional assistance. Navigate to "aka.ms/compliancelock" and we'll get you to the right place.

I have completed the Account Reinstatement form ((https://www.microsoft.com/en-ca/concern/AccountReinstatement)) and got this reply:

This is an automated message to let you know we have received your inquiry regarding your Microsoft account. Your request number is xxxxxxxxx and we will get back to you as soon as we are able. Please do not submit additional requests as this will add additional volume and only slow our response.

We sincerely apologize for this delay as we know this means you may not have access to your account. We are working to resolve your case and will update you as soon as we have additional information.

All duplicate requests will be closed and responses will be sent on the original escalation.

Sincerely

Microsoft Customer Protection

I still haven't heard back. I can't access my email/contacts/calendar/OneDrive and it's very frustrating. I have important emails I cannot access. There is supposed to be contact within 24 hours – it is now 11 days!

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2019-12-30T14:54:01+00:00

    Hi Yusri, I'm also logging with a secondary account. This is very unfortunate. I tried to call the local Microsoft service but the are only sales agents. 

    On the flip side, after posting here, an IT support agent contacted me by phone and we are progressing toward the unlocking (hopefully). Few steps ahead yet such as forms and confirmations. 

    I'll keep the community posted about it. 

    Rgds

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  2. Anonymous
    2019-12-30T14:49:39+00:00

    I think you misunderstood my reply. Even if the account was closed for some time for further changes the services like email are available with the new password.

    Have you tried the way we did?

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  3. Anonymous
    2019-12-30T14:28:02+00:00

    Gosh! 30 days?

    I paid for the subscription but got nuts.

    It seems like I will not promote Office 365 to friends anymore. The service got its own risk that beyond our knowledge.

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  4. Anonymous
    2019-12-30T14:09:30+00:00

    This thread contains 4 people with the same type of problem. Two of them probably got some help from the agent Regile Reb. Let us hope that you, too, will be able to take part in a possible solution, if the agent has got one.

    Since I don't work for Microsoft, I can only report my own experiences. Yesterday I helped my son access his account this way over the phone.

    ·       He had access to his e-mail through an open login on his mobile.

    ·       When logging into his accounton a computer he chose: "Forgot my password"

    ·       Then "Has none of these options"

    ·       As an e-mail for verification, he chose my e-mail address.

    ·       I got a verification code from MS

    ·       He entered the code together with personal information in a form. The important factor was, quite sure, that he could state some email contacts and EXACT content in the headline.

    ·       The reply from MS came to my email within 30 minutes with a link which I sent to his email address

    ·       When the link was opened, a request for confirmation came to me.

    ·       Once confirmed, he was able to enter a new password and entered his account directly

    ·       The account was now restored but quarantined for 30 days.

    Except for my previous reply I have only this to offer:

    https://support.microsoft.com/en-us/help/12429

    https://support.microsoft.com/en-us/help/12401/microsoft-account-get-help-by-email

    Please let me know the result of your action or if you need some more ideas.

    Best regards

    Janne

    (an ordinary Swedish MS user)

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  5. Anonymous
    2019-12-30T11:58:11+00:00

    I did it earlier. Once logged, it said my account is locked too.

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