Microsoft (Hotmail) Account Locked (Compliance Lock)

Anonymous
2019-12-22T20:39:53+00:00

My Microsoft account is locked with Compliance Lock since for 11 days now, with no end in sight.

I get the following message when I try and log in:

Your account has been locked.

We've detected some activity that violates our Microsoft Services Agreement and have locked your account.

Unlocking your account

To unlock your account, you'll need some additional assistance. Navigate to "aka.ms/compliancelock" and we'll get you to the right place.

I have completed the Account Reinstatement form ((https://www.microsoft.com/en-ca/concern/AccountReinstatement)) and got this reply:

This is an automated message to let you know we have received your inquiry regarding your Microsoft account. Your request number is xxxxxxxxx and we will get back to you as soon as we are able. Please do not submit additional requests as this will add additional volume and only slow our response.

We sincerely apologize for this delay as we know this means you may not have access to your account. We are working to resolve your case and will update you as soon as we have additional information.

All duplicate requests will be closed and responses will be sent on the original escalation.

Sincerely

Microsoft Customer Protection

I still haven't heard back. I can't access my email/contacts/calendar/OneDrive and it's very frustrating. I have important emails I cannot access. There is supposed to be contact within 24 hours – it is now 11 days!

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-04-29T16:19:57+00:00

    Regile - are you able to help explain how to escalate?

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  2. Anonymous
    2020-04-29T16:19:17+00:00

    I am having the same issue.  Please explain how to escalate.

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  3. Anonymous
    2020-04-27T09:06:00+00:00

    Same issue.

    My account is locked and I have not heard anything back from Microsoft.

    I have tried to call, send mails, chat. Nobody at microsoft seems to be able to help, the department handling this cannot be reached by anyone, even within microsoft.

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  4. Anonymous
    2020-03-25T19:06:17+00:00

    I'm the original poster of this thread. In the end, I gave up on ever getting ti resolved.

    Recently created a new Outlook account and moved on.

    I'll be using my Google drive instead of the OneDrive.

    Microsoft sucks.

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  5. Anonymous
    2020-03-22T22:18:53+00:00

    My account has been under Compliance lock for almost a month now, i filled out the compliance lock form febraury 28th, still no response, ive also tried to have it escalated, provided detail after detail about me and previous consoles  and ip address to track years of gaming on my account ,ive been told to  fill the form out again and then told not to,  this is my account of 10 years, ALOT my money and time put into it , and to have the worst response system ive ever experienced  is the worst way microsoft can trest their customers ive went as far as filing a complaint on them through the BBB because i dont know what else to do

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