Microsoft (Hotmail) Account Locked (Compliance Lock)

Have the same issue, and here is their reply after more than a month chasing them, if you guys need an answer try texting them a private msg on Twitter account (Microsoft Support). Hope you get a better response!

((Thank you for contacting Microsoft Online Safety. I understand that a situation like this one can be difficult and I appreciate your patience while I performed an investigation of your account. I am contacting you today to provide the results of my investigation.

The account and billing activity associated with your Skype Account was thoroughly reviewed and the Skype account in question has recently been converged with a Microsoft account (MSA). Unfortunately, when a Skype account has been converged with a MSA, we are unable to assist with an account recovery as the convergence takes account recovery completely out of control of customer service. We are unable to remove the unwanted MSA or make any changes to the security information on the account due to security protocols set up on the account.

The only option we have is to permanently suspend this account to prevent any further use of the account. I have verified that the account is suspended and will remain so.

I understand the frustration that can be involved with this specific issue. I imagine that my answer was not what you might have been hoping for, and I sincerely empathize with you. However; no further resolution can be offered due to the nature of the compromise.))

I really don't know what to do...  lost 20+ years of contents in my email because they are not going to unlock it :(((

Even I don't know what I did wrong, Skype is MS app and when I opened it, it asked me if I can merge it withy email which I did and received confirmation email, then my acc got blocked.... if there is a problem here it should be MS problem not me!!!???

Please advise If anyone have any suggestion...

Regile - are you able to escalate or contact directly with me?

Thank you

I had my hotmail account ( *** Email address is removed for privacy *** ) for 20+ years and out of the blue my account has been locked.

I didn´t use my onedrive neither the email very much but I had a ton of notes on my onenote.

I've fulled up the form several times and yesterday I had an answer which pretty much say: We had an erro in our system and F$*# you. 

F$*&# you too Microsoft, I'm now speaking loud to all of my customers to don't EVER use microsoft cloud services. 

I'm going to google services. 

I'm very very pissed !!!!

Hi,

Thank you for contacting Microsoft Online Safety. I understand that a situation like this one can be difficult and I appreciate your patience while I performed an investigation of your account. I am contacting you today to provide the results of my investigation.

The account and billing activity associated with your Skype Account was thoroughly reviewed and the Skype account in question has recently been converged with a Microsoft account (MSA). Unfortunately, when a Skype account has been converged with a MSA, we are unable to assist with an account recovery as the convergence takes account recovery completely out of control of customer service. We are unable to remove the unwanted MSA or make any changes to the security information on the account due to security protocols set up on the account.

The only option we have is to permanently suspend this account to prevent any further use of the account. I have verified that the account is suspended and will remain so.

I understand the frustration that can be involved with this specific issue. I imagine that my answer was not what you might have been hoping for, and I sincerely empathize with you. However; no further resolution can be offered due to the nature of the compromise.

Please know that you can always rely on our customer service for future issues by visiting https://support.microsoft.com. We sincerely apologize for any inconvenience that you have experienced, and I appreciate your understanding and patience while this problem was investigated.

Did you lose everything on OneDrive too?  I don't care about the email as much as the content

15 years of family photos

Couldnt escalate for me, lost the account.