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My Microsoft account is locked with Compliance Lock since for 11 days now, with no end in sight.
I get the following message when I try and log in:
Your account has been locked.
We've detected some activity that violates our Microsoft Services Agreement and have locked your account.
Unlocking your account
To unlock your account, you'll need some additional assistance. Navigate to "aka.ms/compliancelock" and we'll get you to the right place.
I have completed the Account Reinstatement form ((https://www.microsoft.com/en-ca/concern/AccountReinstatement)) and got this reply:
This is an automated message to let you know we have received your inquiry regarding your Microsoft account. Your request number is xxxxxxxxx and we will get back to you as soon as we are able. Please do not submit additional requests as this will add additional volume and only slow our response.
We sincerely apologize for this delay as we know this means you may not have access to your account. We are working to resolve your case and will update you as soon as we have additional information.
All duplicate requests will be closed and responses will be sent on the original escalation.
Sincerely
Microsoft Customer Protection
I still haven't heard back. I can't access my email/contacts/calendar/OneDrive and it's very frustrating. I have important emails I cannot access. There is supposed to be contact within 24 hours – it is now 11 days!
Managing personal Outlook.com account settings, security, and privacy
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
same issue here but inmy case microsoft also keeps invoicing me for the data thats on their cloud and they refuse to answer. no matter what my prorbem is, theyt dont communicate anymore with me.
so how can i stop this and get my money back at least
Hi, I am also experiencing this issue. I am not sure why my account has been locked and would like it resolved as soon as possible! I have been waiting around 10 days also. Thanks
Sorry I cannot help and not sure anyone can. Have never heard of anyone successful with account recovery once Microsoft decides they are done with you. Have a couple of friends that work for MS and they say the monstoer is so big, they don’t even know how to help. MS is only interested in corporate accounts now as they pay money, everyone else (even the paying small guys) are not worth their time. The only way I could even get through to them on the phone was use our corporate contact number and get connected then transferred to someone in another country that could not help.
Good luck, start a new account and hope you did not lose your data as I did. Great lesson for cloud storage and backup.
Hello. I have the exact same issue. Can you help me?
We evaluated your appeal and verified your account was properly closed for a serious violation of the Microsoft Services Agreement .https://www.microsoft.com/.
Pursuant to our terms, we cannot reactivate your account, nor provide details as to why it was closed.
This represents Microsoft’s final communication regarding this account.
Diane
Microsoft Online Safety
Its been a month now i use this account for gaming 200+games achievement addon dlc that i purchased overr 10 years i no longer have acces. I have 0 idea what i have done for this type of treatment.i only use this account for loging in my xbox. Is this a skype issues a email issues?what the problem Microsoft i need my xbox account back Microsoft because this is wrong. im getting so depressed about this years of gaming on this account and now i can not get access to none of my games plz dm Microsoft. Help me to get my xbox account that only plantform i care for because this is not a xbox enforcement team problem this is Microsoft safty team problem and why they just cant block me from the plantform that i so call serious violate not my xbox i cant get access ..please dm Microsoft