Microsoft (Hotmail) Account Locked (Compliance Lock)

Anonymous
2019-12-22T20:39:53+00:00

My Microsoft account is locked with Compliance Lock since for 11 days now, with no end in sight.

I get the following message when I try and log in:

Your account has been locked.

We've detected some activity that violates our Microsoft Services Agreement and have locked your account.

Unlocking your account

To unlock your account, you'll need some additional assistance. Navigate to "aka.ms/compliancelock" and we'll get you to the right place.

I have completed the Account Reinstatement form ((https://www.microsoft.com/en-ca/concern/AccountReinstatement)) and got this reply:

This is an automated message to let you know we have received your inquiry regarding your Microsoft account. Your request number is xxxxxxxxx and we will get back to you as soon as we are able. Please do not submit additional requests as this will add additional volume and only slow our response.

We sincerely apologize for this delay as we know this means you may not have access to your account. We are working to resolve your case and will update you as soon as we have additional information.

All duplicate requests will be closed and responses will be sent on the original escalation.

Sincerely

Microsoft Customer Protection

I still haven't heard back. I can't access my email/contacts/calendar/OneDrive and it's very frustrating. I have important emails I cannot access. There is supposed to be contact within 24 hours – it is now 11 days!

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-09-03T17:02:03+00:00

    Youre account isnt lost these people at the start of the wscalation honestly have no idea what they were doing,persistence is keY, DO NOT accept no for an answer at the start i was told my account was locked forever with nothing they could do, in reality they didnt know what the f they were doing, I ended up filing a disputr through the BBB and thay worked like a charm, got contacted by an agent comepletly different department and team then the people that just said sorry the whlle time, i undeniably proved that i was the owner of my account, and what they did was an account transfer , microsoft tool all data and achievements and bougjt product to due with microsoft/xbox like my profile, and transferred it to a whole new email, boom fixed.!after two months of complete ignorance; lost my old email contents such as mail and stuff but i mainly ised this email for gaming so i didnt mind, to this day i get emails from the “escalation team” that failed me horribly, stating that my account is unretrievable in any aspect of it, as im playing on mu 10 year account , shows microsoft has no solid communication from down up, was a mightmare and a half, dont give up! file a report through bbb

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  2. Anonymous
    2020-08-31T04:54:38+00:00

    ya i would just say that the ban was for no reason and just keep at it, ive made a secondary account too play on but i still keep messaging them and havent got a response like that, only from people trying too contact them. i wouldnt accept a response like that either though

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  3. Anonymous
    2020-08-31T04:45:48+00:00

    thanks, i have submitted into that one 3 or 4 times already, that is how i got that account closed notice above.

    I just resubmitted into it about 30 minutes ago, i am not hopeful

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  4. Anonymous
    2020-08-31T04:38:47+00:00

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  5. Anonymous
    2020-08-31T04:30:10+00:00

    Which link is the escalation form? 

    I just want to be sure what you are referring to and whether i have already done it or not.

    thanks!

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