Microsoft (Hotmail) Account Locked (Compliance Lock)

Anonymous
2019-12-22T20:39:53+00:00

My Microsoft account is locked with Compliance Lock since for 11 days now, with no end in sight.

I get the following message when I try and log in:

Your account has been locked.

We've detected some activity that violates our Microsoft Services Agreement and have locked your account.

Unlocking your account

To unlock your account, you'll need some additional assistance. Navigate to "aka.ms/compliancelock" and we'll get you to the right place.

I have completed the Account Reinstatement form ((https://www.microsoft.com/en-ca/concern/AccountReinstatement)) and got this reply:

This is an automated message to let you know we have received your inquiry regarding your Microsoft account. Your request number is xxxxxxxxx and we will get back to you as soon as we are able. Please do not submit additional requests as this will add additional volume and only slow our response.

We sincerely apologize for this delay as we know this means you may not have access to your account. We are working to resolve your case and will update you as soon as we have additional information.

All duplicate requests will be closed and responses will be sent on the original escalation.

Sincerely

Microsoft Customer Protection

I still haven't heard back. I can't access my email/contacts/calendar/OneDrive and it's very frustrating. I have important emails I cannot access. There is supposed to be contact within 24 hours – it is now 11 days!

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-05-24T16:41:39+00:00

    Sorry I cannot help and not sure anyone can. Have never heard of anyone successful with account recovery once Microsoft decides they are done with you. Have a couple of friends that work for MS and they say the monstoer is so big, they don’t even know how to help. MS is only interested in corporate accounts now as they pay money, everyone else (even the paying small guys) are not worth their time. The only way I could even get through to them on the phone was use our corporate contact number and get connected then transferred to someone in another country that could not help.

    Good luck, start a new account and hope you did not lose your data as I did. Great lesson for cloud storage and backup.

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  2. Anonymous
    2020-05-04T15:13:34+00:00

    We evaluated your appeal and verified your account was properly closed for a serious violation of the Microsoft Services Agreement .https://www.microsoft.com/.

    Pursuant to our terms, we cannot reactivate your account, nor provide details as to why it was closed. 

    This represents Microsoft’s final communication regarding this account.

    Diane

    Microsoft Online Safety

    Its been a month now i use this account for gaming 200+games achievement addon dlc that i purchased overr 10 years i no longer have acces. I have 0 idea what i have done for this type of treatment.i only use this account for loging in my xbox. Is this a skype issues a email issues?what the problem Microsoft i need my xbox account back Microsoft because this is wrong. im getting so depressed about this years of gaming on this account and now i can not get access to none of my games plz dm Microsoft. Help me to get my xbox account that only plantform i care for because this is not a xbox enforcement team problem this is Microsoft safty team problem and why they just cant block me from the plantform that i so call serious violate not my xbox i cant get access ..please dm Microsoft

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  3. Anonymous
    2020-04-30T15:43:53+00:00

    Regile - are you able to escalate or contact directly with me?

    Thank you

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  4. Anonymous
    2020-04-30T14:04:35+00:00

    I had my hotmail account ( *** Email address is removed for privacy *** ) for 20+ years and out of the blue my account has been locked.

    I didn´t use my onedrive neither the email very much but I had a ton of notes on my onenote.

    I've fulled up the form several times and yesterday I had an answer which pretty much say: We had an erro in our system and F$*# you. 

    F$*&# you too Microsoft, I'm now speaking loud to all of my customers to don't EVER use microsoft cloud services. 

    I'm going to google services. 

    I'm very very pissed !!!!

    Hi,

    Thank you for contacting Microsoft Online Safety. I understand that a situation like this one can be difficult and I appreciate your patience while I performed an investigation of your account. I am contacting you today to provide the results of my investigation.

    The account and billing activity associated with your Skype Account was thoroughly reviewed and the Skype account in question has recently been converged with a Microsoft account (MSA). Unfortunately, when a Skype account has been converged with a MSA, we are unable to assist with an account recovery as the convergence takes account recovery completely out of control of customer service. We are unable to remove the unwanted MSA or make any changes to the security information on the account due to security protocols set up on the account.

    The only option we have is to permanently suspend this account to prevent any further use of the account. I have verified that the account is suspended and will remain so.

    I understand the frustration that can be involved with this specific issue. I imagine that my answer was not what you might have been hoping for, and I sincerely empathize with you. However; no further resolution can be offered due to the nature of the compromise.

    Please know that you can always rely on our customer service for future issues by visiting https://support.microsoft.com. We sincerely apologize for any inconvenience that you have experienced, and I appreciate your understanding and patience while this problem was investigated.

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  5. Anonymous
    2020-04-29T16:36:54+00:00

    Did you lose everything on OneDrive too?  I don't care about the email as much as the content

    15 years of family photos

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