Microsoft (Hotmail) Account Locked (Compliance Lock)

Anonymous
2019-12-22T20:39:53+00:00

My Microsoft account is locked with Compliance Lock since for 11 days now, with no end in sight.

I get the following message when I try and log in:

Your account has been locked.

We've detected some activity that violates our Microsoft Services Agreement and have locked your account.

Unlocking your account

To unlock your account, you'll need some additional assistance. Navigate to "aka.ms/compliancelock" and we'll get you to the right place.

I have completed the Account Reinstatement form ((https://www.microsoft.com/en-ca/concern/AccountReinstatement)) and got this reply:

This is an automated message to let you know we have received your inquiry regarding your Microsoft account. Your request number is xxxxxxxxx and we will get back to you as soon as we are able. Please do not submit additional requests as this will add additional volume and only slow our response.

We sincerely apologize for this delay as we know this means you may not have access to your account. We are working to resolve your case and will update you as soon as we have additional information.

All duplicate requests will be closed and responses will be sent on the original escalation.

Sincerely

Microsoft Customer Protection

I still haven't heard back. I can't access my email/contacts/calendar/OneDrive and it's very frustrating. I have important emails I cannot access. There is supposed to be contact within 24 hours – it is now 11 days!

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-03-06T04:28:21+00:00

    Hi 

    This has happened to my husband's account and has now been locked for 4 weeks. 

    We have submitted the compliance lock form 3 times, each time with an auto message saying Microsoft is working on it.

    This email has all of our bills on it and now we dont know what we owe, trying to search for paper copies and not knowing whether we are missing any bills to pay.

    This has been a nightmare and my husband is at breaking point after having this blocked after over 10 years of having this email for private use.

    Can someone please contact me to have this issue resolved, can provide as much personal information as required by phone or email or any emails we had prior to confirm, as this was on his iphone previously.

    Please @Regile Reb.

    Compliance requests numbers are SIR1038933 and SIR0987305

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  2. Anonymous
    2020-03-05T17:46:00+00:00

    I’m told they will never unlock and let you back in. Just have to make a new account and hope you lost nothing of importance.

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  3. Anonymous
    2020-02-14T18:18:00+00:00

    Mine has also been locked and I have been unable to get a response.

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  4. Anonymous
    2020-02-07T19:11:07+00:00

    My concern is with Onedrive. You pay for 1TB, hard drives on PC start to fill up so you stop syncing some directories to save space on your PC/Laptop, MS kills your account without explanation and you lose whatever data was not sync’d thinking it was safe in the cloud - GONE

    This is one of the emails I recieved from MS. When you call in to support (in another country, sounds like India) the support folks have no power, info or resolve other than telling you to fill out the forms requesting unlock. Previous MS support person (on non MS forum) says we are pretty much hooped as everything is so automated now that you just keep chasing your tail.

    ****** Email **********

    Hi,

    We evaluated your appeal and verified your account was properly closed for a serious violation of the Microsoft Services Agreement https://www.microsoft.com/en-us/servicesagreement/default.aspx#3_codeOfConduct.

    Pursuant to our terms, we cannot reactivate your account, nor provide details as to why it was closed. 

    This represents Microsoft’s final communication regarding this account.

    Jeff

    Microsoft Online Safety

    ***********************

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  5. Anonymous
    2020-02-07T07:47:59+00:00

    You should probably call your travel agent if you use one, or call the airline for your flight information. Surely you remember what hotel you're staying at? You should call them for your hotel details as well. You'll likely just need to write everything down by hand unless you can be on the phone and use your computer at the same time.

    I always knew there was a major reason I don't like technology much and did NOT like the sound of the OneDrive thing.

    Everyone's problems in here just verifies to me NEVER to use it. I'll stick to my portable hard drives!

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