Microsoft (Hotmail) Account Locked (Compliance Lock)

I have the exact same problem.

My account was locked 12 days ago and i am still unable to log in or access any of my emails etc.

I replied to the first email asking why my account had been locked.

I received no reply untill 3 days ago when i received  the following:

Hi,

Microsoft disabled access to the account due to a serious violation of the Microsoft Services Agreement https://www.microsoft.com/servicesagreement/default.aspx#3_codeOfConduct.

As stated in the Microsoft Services Agreement, you will no longer be able to access any Services that require a Microsoft account.

For any subscriptions associated with the account, Microsoft will immediately cease charging the credit card on file for recurring charges.

I have looked at the Microsoft services agreement and i do not believe i have violated any of the terms or code of conduct. I have explained this in my latest reply to them.

Please can you assust in any way?

The email communication is coming from "cdoc@microsoft.com".

I have a different issue (compliance lock vs account deletion) but I learnt that we rely too much on these companies trusting our stuff will be there forever. A simple algorithm misinterpretation turned into a 50 days headache for me where I (still) can't use services I paid for and access my on things. I feel like unable to access my own home with my own private stuff inside and not even know why. It's unreal. My very first step will be to remove all from One Drive back to physical backups as I have no clue of when a third party algorithm will spare me to access my own things again. Good bye cloud, hello again my old external HD.

Gosh! 30 days?

I paid for the subscription but got nuts.

It seems like I will not promote Office 365 to friends anymore. The service got its own risk that beyond our knowledge.

This thread contains 4 people with the same type of problem. Two of them probably got some help from the agent Regile Reb. Let us hope that you, too, will be able to take part in a possible solution, if the agent has got one.

Since I don't work for Microsoft, I can only report my own experiences. Yesterday I helped my son access his account this way over the phone.

·       He had access to his e-mail through an open login on his mobile.

·       When logging into his accounton a computer he chose: "Forgot my password"

·       Then "Has none of these options"

·       As an e-mail for verification, he chose my e-mail address.

·       I got a verification code from MS

·       He entered the code together with personal information in a form. The important factor was, quite sure, that he could state some email contacts and EXACT content in the headline.

·       The reply from MS came to my email within 30 minutes with a link which I sent to his email address

·       When the link was opened, a request for confirmation came to me.

·       Once confirmed, he was able to enter a new password and entered his account directly

·       The account was now restored but quarantined for 30 days.

Except for my previous reply I have only this to offer:

https://support.microsoft.com/en-us/help/12429

https://support.microsoft.com/en-us/help/12401/microsoft-account-get-help-by-email

Please let me know the result of your action or if you need some more ideas.

Best regards

Janne

(an ordinary Swedish MS user)

Maybe these personal notes can be of some help.

Open a locked account

Can be caused by unsuccessful password reset, failed login verification or questionable activity on account. Please note that it is possible to use EMAIL even though the account is quarantined.

https://support.microsoft.com/en-au/help/13956/microsoft-account-locked

“To unlock your account, you must enter a security code you receive via text message from Microsoft. The phone number you use to receive this text message doesn't need to be associated with your account. It doesn't even need to be your own phone number. If your phone doesn't receive text messages, ask a friend or family member if you can use theirs. Microsoft won't save this phone number.”

“If you see a "usage limit exceeded" error message when requesting a security code, this could mean the phone number has been used too many times in a short period of time, or that we've detected something suspicious about the phone number.Then use a different number.”

Please let me know the result of your action or if you need some more ideas.

Best regards

Janne

(an ordinary Swedish MS user)