Microsoft (Hotmail) Account Locked (Compliance Lock)

Anonymous
2019-12-22T20:39:53+00:00

My Microsoft account is locked with Compliance Lock since for 11 days now, with no end in sight.

I get the following message when I try and log in:

Your account has been locked.

We've detected some activity that violates our Microsoft Services Agreement and have locked your account.

Unlocking your account

To unlock your account, you'll need some additional assistance. Navigate to "aka.ms/compliancelock" and we'll get you to the right place.

I have completed the Account Reinstatement form ((https://www.microsoft.com/en-ca/concern/AccountReinstatement)) and got this reply:

This is an automated message to let you know we have received your inquiry regarding your Microsoft account. Your request number is xxxxxxxxx and we will get back to you as soon as we are able. Please do not submit additional requests as this will add additional volume and only slow our response.

We sincerely apologize for this delay as we know this means you may not have access to your account. We are working to resolve your case and will update you as soon as we have additional information.

All duplicate requests will be closed and responses will be sent on the original escalation.

Sincerely

Microsoft Customer Protection

I still haven't heard back. I can't access my email/contacts/calendar/OneDrive and it's very frustrating. I have important emails I cannot access. There is supposed to be contact within 24 hours – it is now 11 days!

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-03-05T11:42:58+00:00

    Bump!!

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  2. Anonymous
    2020-02-08T19:11:08+00:00

    I think it’s time to start sending the big guy Satya Nadella (satyan@microsoft.com) some emails. The articles online are pretty impressive how he has turned Microsoft around and I’m sure he does not even know this is happening.

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  3. Anonymous
    2020-02-07T03:29:36+00:00

    Hi,

    Latest update. I got message from Microsoft support. They said I did some serious violation and account locked permanently.

    Now, I have to ask my family member to stop using onedrive and put back on local drive. We never know when it will happen to other account.

    There are no detail of the locked. I am not sure due to malware script saved inside one of the sub folder, as i work as IT security and save a lot of evidence files. 

    At least, any problem can be sorted out if detail provided.

    TQ

    TQ

    if you look around on the web you will find microsoft employees discussing the topic on sites other than MS endorsed. Seems like we are all in the same boat here and even with paid accounts do not have recourse to regain access. Good luck and hope you don;t have to spend hours on the phone as I did only to never find a solution.

    Regards

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  4. Anonymous
    2020-02-07T03:25:29+00:00

    Regile

    i have read the code of conduct and find it very frustrating that Microsoft can lock/close a paid 365 account, stopping the rightful owner from even retrieving the data and not give a reason why. I have been locked out for 2 months, on the phone 10 times and received every canned message you can imagine. If you are a microsoft agent, you will surely be able to offer you comments on this post and the almost certain inability to ever regain access to a blocked account. Interested to see what your reply will be.

    Thanks for allowing me to comment.

    Concerned and unhappy Microsoft client

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  5. Anonymous
    2019-12-30T14:54:01+00:00

    Hi Yusri, I'm also logging with a secondary account. This is very unfortunate. I tried to call the local Microsoft service but the are only sales agents. 

    On the flip side, after posting here, an IT support agent contacted me by phone and we are progressing toward the unlocking (hopefully). Few steps ahead yet such as forms and confirmations. 

    I'll keep the community posted about it. 

    Rgds

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